IT Support Specialist
IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Care Dimensions has a truly meaningful purpose to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978 Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training teamwork and technology. Our values are embedded in our work each and every day: Compassion Excellence Collaboration Integrity Responsiveness Innovation. As part of the Care Dimensions team youll gain the support and inspiration for a career youll find meaningful every day.
IT Support Specialist
On-site in Danvers office Monday Friday 8:00am 4:30pm
Are you passionate about using your IT skills to support meaningful mission-driven work Join the Care Dimensions team as an Applications and Systems Support Specialist and help ensure our technology systems run smoothly so our dedicated staff can focus on compassionate care.
In this role youll provide hands-on support and troubleshooting for a range of software and hardware systems assist technical training and help implement improvements that directly enhance patient care and organizational efficiency.
Youll collaborate with the experienced IT team and other departments across the organization to deliver innovative solutions that make a difference. Whether resolving help desk tickets or supporting vital system upgrades your work will contribute to the success of a healthcare organization with heart.
What Were Looking For:
- Associates degree in Computer Science or equivalent experience
- Minimum of 12 years of related IT experience; healthcare/clinical systems experience a plus
- Skilled in computer hardware software and the technical aspects of information systems including data processing methods practices and procedures.
- Working knowledge of client/server systems networking and other technologies including but not limited to: Active Directory (AD) User Account Management AD Group Policy Mobile Device Management (AirWatch or Intune) remote access methods including VPN and multifactor authentication remote support tools (TeamViewer RDP) Microsoft 365 Windows Operating Systems Microsoft Autopilot Endpoint security patching/endpoint security technologies Apple iOS and iPadOS Wireless Networks.
- Experience with implementing testing and troubleshooting system software.
- Knowledge of documentation guides and instructional workflows.
- Independent judgment skill and experience in determining computer problems and coordinating hardware/software solutions - a must.
- Keen analytical capabilities and problem-solving abilities required.
- Familiarity with providing training and technical systems support to non-technical employees.
- Familiarity with HIPAA security or other regulatory agency standards.
- Strong written and verbal communication skills.
- Strong attention to detail specifically in regard to process documentation
- Requires ability to participate in team on-call rotation schedule for off-hours user support
#INDOTHER
The Pay Range listed is the anticipated hiring range of this position. Precise pay rates are determined through consideration of one or more of the following: education training relevant experience and work location. There are some cases in which the pay rate could exceed the range listed on this job post. Care Dimensions also offers a comprehensive benefits package including employer-sponsored health insurance paid time-off tuition reimbursement student loan paydown supplemental insurance options and more which adds to the companys generous total rewards package.
Benefits are offered to employees that are scheduled to work 20 hours/week which include a generous earned time (vacation days) program tuition reimbursement scholarship programs student loan paydown program two retirement plans in addition to medical/dental/vision/life/disability insurance and so much more!
Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds perspectives and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.
Required Experience:
Unclear Seniority
Employment Type
Full Time
