DSS L1 - Kings Mountain, NC (705)
DSS L1 - Kings Mountain, NC (705)
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1-3years
4000 - 4000
1 Vacancy
Job Description
We are looking for an experienced and customer-oriented Deskside Technician End User Computing to provide technical support and maintenance for end-user computing devices and peripherals at our corporate site.
Key Responsibilities:
Provide onsite technical support to authorized users and meet service level agreements (SLAs).
Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.
Perform proactive and reactive troubleshooting to identify and prevent recurring issues.
Assist users in connecting to the corporate LAN/WAN printers file services and other network resources.
Support and maintain mobile devices and computing platforms.
Install upgrade and repair desktop/laptop hardware and associated peripherals.
Perform break/fix services for both software and non-warranty hardware.
Provide network support for printer/scanner configuration and TCP/IP setup.
Deliver warranty and break/fix support for networked printers and scanners.
Offer VIP support for devices such as workstations mobile equipment docking stations displays and video systems.
Configure and manage printer queues installations and changes according to request and SLA guidelines.
Track and manage service tickets using internal ticketing/problem management systems.
Communicate technical concepts clearly to both technical and non-technical audiences.
Collaborate closely with internal departments (Sales Operations Branch Offices) for updates and alignment.
Requirements
- Qualifications & Experience:
- Strong knowledge of imaging tools (Ghost MDT)
- Familiarity with data backup and recovery tools (e.g. USMT)
- Hands-on experience with Windows 7/10 installation upgrade and migration
- Experience in deploying Windows in enterprise environments
- Proficiency in configuring applications network connectivity and mobile computing
- Experience in monitoring and maintaining Windows-based systems
- Knowledge of backup and recovery options
- Schedule:
- 8-hour shift (Monday to Friday)
- Onsite presence required
- Preferred Experience:
- End-User Computing (EUC): 3 5 years
- Windows OS (7/10): 3 5 years
Work Location: In person
- 3 5 years of experience in deskside support or a similar EUC support role
Windows 7/10, hardware support, network support,IP, TCP/IP, LAN/WAN, ticketing systems, Active Directory, break/fix
Employment Type
Full Time
