Concierge Customer Service Representative
Concierge Customer Service Representative
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
$ 18 - 21
Vacancy
1 Vacancy
Posted on :
05-07-2025
Job Description
Company Overview: Heritage of Clara Barton is a premier assisted and independent living community dedicated to providing exceptional care and services to our residents. We are committed to fostering a warm and welcoming environment that enhances the quality of life for our residents.
Job Summary: We are seeking a professional and compassionate Concierge Customer Service Representative to serve as the primary point of contact for our residents families and visitors. This role involves delivering outstanding customer service managing inquiries and ensuring a positive experience for all individuals interacting with our community.
Key Responsibilities:
- Resident and Visitor Reception: Greet and welcome residents families and visitors with a friendly and professional demeanor.
- Information Provision: Provide accurate information regarding our facilities services events and general inquiries.
- Reservation and Scheduling Assistance: Assist residents and families with reservations for events transportation and other services.
- Communication Liaison: Serve as a liaison between residents and staff conveying messages and ensuring timely responses to requests.
- Administrative Support: Perform clerical duties such as answering phone calls managing correspondence and maintaining organized records.
- Event Coordination Support: Assist in organizing and promoting community events and activities to enhance resident engagement.
- Problem Resolution: Address and resolve concerns or special requests promptly ensuring a high level of satisfaction.
Requirements
- Education: High school diploma or equivalent; additional education in hospitality or related fields is a plus.
- Experience: hospitality or administrative roles.
- Communication Skills: Excellent verbal and written communication abilities with a positive phone demeanor.
- Customer Service Orientation: Demonstrated commitment to providing exceptional service and enhancing the customer experience.
- Organizational Skills: Ability to multitask prioritize responsibilities and maintain attention to detail.
- Technical Skills: Proficiency in Microsoft Office Suite and familiarity with office equipment (e.g. printers scanners).
- Physical Requirements: Ability to sit or stand for extended periods and occasionally lift to 25 pounds.
Benefits
- Competitive Compensation: Hourly wage commensurate with experience.
- Health Insurance: Comprehensive medical dental and vision plans.
- Paid Time Off: Generous vacation sick leave and paid holidays.
- Retirement Plan: 401(k) plan with company match.
- Professional Development: Opportunities for training and career advancement within the organization.
- Employee Assistance Program: Resources and support for personal and professional well-being.
- Equal Opportunity Employer: Heritage of Clara Barton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Education: High school diploma or equivalent; additional education in hospitality or related fields is a plus. Experience: hospitality, or administrative roles. Communication Skills: Excellent verbal and written communication abilities with a positive phone demeanor. Customer Service Orientation: Demonstrated commitment to providing exceptional service and enhancing the customer experience. Organizational Skills: Ability to multitask, prioritize responsibilities, and maintain attention to detail. Technical Skills: Proficiency in Microsoft Office Suite and familiarity with office equipment (e.g., printers, scanners). Physical Requirements: Ability to sit or stand for extended periods and occasionally lift to 25 pounds.
Employment Type
Full Time
Key Skills
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