Clinical Service Representative III - Obstetrics and Gynecology
Clinical Service Representative III - Obstetrics and Gynecology
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Job Description
Scheduled Hours
40Position Summary
Onsite position serves as the lead to clinical service representative activities at one or more locations. Provides clinical office support which may including some or all of the following: greeting patients registering patients scheduling appointments verifying insurance benefits and referrals and collecting co-payments. Leads work processes and assists in aspects of the front desk/scheduling team. Coordinates office functions and performs specialized/technical duties with minimal supervision. Serves as a liaison between consumers (staff patients healthcare professionals and general public) and advocates the patients needs.Job Description
Primary Duties & Responsibilities:
Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions scheduling patient interpreters as needed registration review referral review scanning treatment room preparation and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
Ensures all patient My Chart e-mails are sent prior to patient appointment for all visits.
Ensures patients insurance cards photo IDs diagnosis and health history questionnaires and documents are all completed at the time of check-in and all necessary signatures are obtained and ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout.
Responsible for processing of co-payments supply fees entering clinic deposits and preparing monthly reports and maintaining historical scanning of EMRs in archives.
Backs up manager for modification of providers schedules scheduling templates maintains document scanning and indexing and master schedules according to provider protocols and management direction.
Assists in coordination of training interoffice activities auditing work performance schedules programs distribution of policy/procedure changes and related administrative needs.
Coordinates ordering and monitoring of supplies/inventory equipment mail and related operational services as needed.
Serves as backup for staff planned and unplanned absences across locations as needed.
Participates in the establishment and attainment of department goals and objectives.
May manage and participate in QA activities.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions
- Normal office environment.
- Alternative work schedules (remote work schedule).
Physical Effort
- Typically sitting at a desk or table.
- Typically standing or walking.
Equipment
- Office equipment.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
Work Experience:
Skills:
Drivers License:
More About This Job
Required Qualifications:
- Basic Life Support certification (Online BLS certifications those without a skills assessment component are not sufficient to meet the BLS requirements).
Preferred Qualifications
Education:
Bachelors degree
Certifications:
Work Experience:
Skills:
Answering Telephones Clinical Practice Computer Literacy Confidential Data Handling Confidentiality Customer Service Data Entry Electronic Medical Record (EMR) Systems Epic EHR HIPAA Compliance Leadership Support Managed Care Operations Medical Terminology Microsoft Office Office Etiquette Organizing Patient Scheduling Prioritization Time ManagementGrade
C08-HSalary Range
$20.57 - $30.84 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation 10 recognized holidays and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.
WashU covers the cost of tuition for you and your family including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
