mPower is looking for a well-rounded IT Support Specialist to join our team. Our team consists of experts and professionals who have experience in management administration consulting and technology. This position seeks to implement positive mission-oriented change to deliver tangible operational results and to build and continuously improve the organization.
Job Responsibilities:
Install configure and troubleshoot physical network infrastructure including Ethernet fiber optics and related hardware.
Provide administration and support of Linux-based systems (Ubuntu Oracle Linux Rocky etc.) including scripting service management and system updates.
Configure and manage Moxa NPort devices to convert serial data to Ethernet for environmental and scientific monitoring applications.
Support integration and maintenance of REES Environmental Monitoring Systems including sensor calibration data collection integrity and alert configurations.
Document network diagrams device configurations and standard operating procedures.
Provide Tier 12 support for IT issues related to the above systems and escalate when necessary.
Perform preventative maintenance and system health checks to minimize downtime and ensure compliance.
Support change management and participate in incident resolution procedures.
Required Qualifications:
3 years of IT support experience with physical network infrastructure and Linux systems administration.
Proven experience configuring and managing Moxa NPort serial-to-Ethernet devices.
Hands-on experience with REES Environmental Monitoring Systems or similar platforms.
Solid understanding of TCP/IP DHCP DNS VLANs and network troubleshooting tools (Wireshark iperf etc.).
Experience in scripting (e.g. Bash Python) for automation and diagnostics.
Strong analytical and problem-solving skills with the ability to work independently in dynamic environments.
Excellent written and verbal communication skills.
Desired Qualifications:
Associates or Bachelors degree in Information Technology Computer Science or related field.
Experience supporting biomedical or laboratory research environments.
Familiarity with SNMP monitoring tools and environmental compliance standards.
Certifications such as CompTIA Linux Network CCNA or equivalent are a plus.
IT Support Specialist â Networking, Linux, and Environmental Systems
