Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailContinuant is a Managed Services Provider and Systems Integrator specializing in multi-OEM telecommunications support Unified Communications and Audio-Visual solutions. Our mission is to help organizations stay reliably connected; whether theyre hospitals universities manufacturers or government agencies.
Were seeking a full-time onsite Service Delivery Lead (SDL) to join our experienced Service Operations team in Fife WA. If you bring a blend of technical fluency customer service savvy and a knack for guiding others youll thrive in this fast-paced mission-critical an SDL youll lead the daily delivery of service and support across a range of technologies and customers. Youll work cross-functionally to ensure alignment to SLAs escalate issues guide internal teams and help Continuant deliver on its promise of excellence.
Key Responsibilities
SDLs at Continuant may specialize in one or more areas including OEM engineer support Service Desk Operations Major Incident Management Dispatch Coordination or Carrier/Parts Management. While the exact focus may vary all SDLs are responsible for:
What Makes a Strong SDL at Continuant
Minimum Qualifications
Why Join Continuant
Full-Time