Technical Project Manager

Media help partners understand the changing advertising landscape. Specialising in audience measurement consumer targeting and in-depth intelligence into paid owned and earned media their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

As people increasingly move across channels and platforms Kantar Medias data and audience measurement targeting analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries we have the worlds fastest growing cross-media measurement footprint underpinned by versatility scale technology and expertise to drive long-term business growth for our clients and partners.

Job Title: Technical Project Manager Audience Global Support (AGS)

Location: London or Madrid.

Full time/Permanent/Hybrid working

We are looking for a Technical Project Manager with a customer success emphasis to be based in London Madrid or Barcelona.

Are you a highly motivated individual looking for an exciting new opportunity in an international fast-growing and leading media company Do you have any experience in Customer Success Management (CSM) to build lasting relationships with our clients ensure successful onboarding and adoption and maximize customer retention and growth. The ideal candidate will serve as the main point of contact post-sale and will work cross-functionally to ensure our customers achieve their desired outcomes with our product or service. Some project management and technology support experience are welcome with a strong sense of customer service and to implement technology solutions within a project timeline and to the satisfaction of clients.

Then this may be the role for you! Kantar Media is looking for a dynamic and hands-on Technical Project Managerto support the implementation of the technology solution for a new audience measurement service in a leading market. We need a project owner to own and implement the Audience Global Support (AGS) infrastructure systems and applications in the Azure cloud environment that will run the client measurement emphasis is that you will become an expert in the configurations of some of the key applications to run our services across our global markets.

As the AGS Technical Project Manager you will own the solution manage the implementation between the different support teams configure test and resolve any technical challenges to maintain the delivery within schedule.

Key Responsibilities

• AGS EndToEnd technical owner of AGS implementation. It includes all the below plus making sure systems applications training and documentation are provided in line with Sweden project solution requirements.
• To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally.
• To own and validate the AGS delivery and what we do /do not do for all AGS teams for market and technology support required for the implementation.
• To set up checkpoints during delivery according to plan. Owned specific milestones for AGS workstreams and report to project team stakeholders and Atria Cloud migration owner.
• To own and implement handover for Level 1 local operations and DevOps team including the provision of training and documentation. You will need to understand what the Sweden requirements are for a comprehensive training for operations teams for panel and data processing. You will need to liaise with a cross-team of SMEs and work through the standard project documents for an effective handover of the implementation to market teams.
• To own and Implement the AGS support workflow with L1/L2/L3 teams for process management escalation management ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are clear and transparent. E.g. the ticketing flow.
• To test and configure systems deployed with market and central teams. Responsible to review validate and approve each AGS delivery to understand what need to be configured what parameters and their applicability for the Sweden solution (especially for user interfaces to set up test and validate the configuration get market teams trained to use it from day 1 (handover) and to approve it (change management).
• Review and own Atria cloud service profile document solution detail and other key documents required from AGS to deliver the solution.
• Ensure successful implementation of the meters Friends & Family self-install process and other key processes required for the AGS delivery. To understand what the different phases of the technical delivery are and make sure these are successfully completed within timeline.
• Link with key SMEs to confirm the configuration for the market and to validate the user interfaces.

• Fluent in English
• Excellent communication and interpersonal skills with the ability to clearly explain complex technical information in simple terms
• Problem solving skills resilience
• Empathetic customer-first mindset
• Highly organized and detail-oriented
• Self-starter who can work independently and in a team
• Able to juggle multiple priorities and stakeholders
• A willingness to learn about new configuration of applications

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

At Kantar the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore we welcome applications from all sections of society and do not discriminate based on age race religion gender pregnancy sexual orientation gender identity disability marital status or any other legally protected characteristics.

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