Principal End User Computing (EUC) Engineer

Overview:

Vestis is seeking a highly experienced Principal End User Computing (EUC) Engineer to lead the design deployment and management of laptop/desktop computing environments within our organization. This role focuses on optimizing the end-user experience while ensuring secure and efficient management of EUC environments across a remote workforce and manufacturing setting. The ideal candidate will have extensive knowledge in managing operating systems application deployments patching automation virtual desktop infrastructure (VDI) and cloud-based collaboration tools.

Responsibilities/Essential Functions:

• System Management: Lead the administration and deployment of Windows operating systems (Windows 10 11 and familiarity with legacy systems like Windows 7 and XP) across enterprise-level desktops and laptops.
• Device Management: Oversee the use of Microsoft Intune for device configuration policy management OS and application deployment ensuring seamless operation across diverse environments including manufacturing.
• Virtual Desktop Infrastructure (VDI): Manage and support VDI solutions both on-premises and in the cloud ensuring secure and scalable virtual desktop environments that meet user needs.
• Patching and Updates: Manage and optimize patch management processes using Intune and/or Microsoft SCCM ensuring timely updates and adherence to security policies.
• Automation & Scripting: Develop and maintain automated workflows using PowerShell and other scripting languages to streamline EUC engineering tasks reduce manual work and enhance system efficiency.
• Cloud Integration: Manage the integration and support of Microsoft 365 services including Email Teams SharePoint and the Office Suite ensuring smooth user experience and operational performance.
• End-User Support: Focus on enhancing the end-user experience by collaborating closely with IT support teams to troubleshoot optimize performance and implement solutions that improve customer satisfaction.
• Security and Compliance: Ensure all EUC configurations align with industry security standards and organizational compliance requirements.
• Project Leadership: Lead key EUC engineering initiatives such as Windows migration projects system upgrades and new technology implementations.
• Documentation & Training: Create documentation for laptop desktop and device configurations processes and procedures and provide training to IT staff and end users as necessary.

Key Qualifications:

• Experience: Minimum 7 years of experience in a EUC engineering or related IT role with expertise in managing enterprise workstation environments.
• Technical Proficiency:
  • Expertise with Windows operating systems (Windows 10 11 7 XP).
  • Expertise in using Microsoft Intune for device management configuration and patching.
  • Advanced scripting skills particularly in PowerShell for automating desktop and device management.
  • Strong Experience with Microsoft 365 (Office Teams SharePoint) and cloud-based solutions.
  • Experience with virtual desktop infrastructure (VDI) technologies both on-premises and cloud-based (e.g. Microsoft Azure Virtual Desktop VMware Horizon or similar).
• Patching Management: Hands-on experience with Microsoft SCCM for system patching deployments and reporting.
• End-User Computing Focus: Demonstrated ability to improve end-user experience by driving optimization standardization and automation in desktop and virtual desktop management processes.

Additional Qualifications:

• Manufacturing Environment: Experience managing devices and systems in a manufacturing or similar industrial environment is a strong plus.
• Customer Service Orientation: Proven ability to work closely with users and IT support teams to enhance customer satisfaction.
• Certifications: Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate or similar are preferred.
• Problem-Solving Skills: Strong analytical and troubleshooting skills with a focus on root cause analysis and permanent solutions.

Working Environment/Safety Requirements:

• Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work)
• Ability and willingness to handle work related issues during all hours of the day every day of the week understanding the responsibility of our organizations requirement for 24/7 production support
• Ability willingness and flexibility to travel as needed for approved work purposes in accordance with project and management schedules

License Requirements/Certifications:

• Valid U.S. drivers license (for rental cars when applicable)

Required Experience:

Staff IC