Self Storage Call Center Rep
Self Storage Call Center Rep
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Job Description
SUMMARY/EXPECTATIONS
Provides outstanding/knowledgeable customer service to all customers including answering phones returning customer voicemail messages and solving customer problems and concerns. Performs administrative duties as assigned by the Call Center Manager.
ESSENTIAL FUNCTIONS
Answers inbound phone calls
Returns voicemails from existing customers and call-back requests
Follows up on sales leads
Makes outbound calls for past due accounts; collecting payments
Actively listens and proactively resolves issues based on the customers needs
Addresses customer service inquiries via online requests
Handles online requests via web chat or email
Additional responsibilities as the job requires
Provides excellent customer service
OTHER FUNCTIONS
Contributes to a positive work environment
Maintains a professional personal appearance
Cultivates and grows our First Call Resolution atmosphere
QUALIFICATIONS
Minimum three years of self-storage site experience
Previous retail support or customer service experience a plus
Computer experience (preferably MS Office suite)
Exceptional communication skills both written and verbally (English)
Positive attitude & strong work ethic
High customer service standards
Ability to work in a fast-paced customer-focused environment
Excellent phone skills
Ability to work under pressure and respect customer timeframes
Excellent time management skills & self-discipline to complete tasks with indirect supervision
Willingness to learn continuously & share ideas
PHYSICAL REQUIREMENTS
Sit or stand for up to 8 hours per day
Employment Type
Full Time
