Field Engineer
Department:
Job Summary
We specialise in turning advances in sensing AI and communications into operational capability for the edge where connectivity may be degraded or denied. Our work focuses on accelerating the deployment of technology improving decision-making for frontline teams and protecting people and critical assets in demanding environments.
Headquartered in Bristol Rowden employs around 160 people and operates over 20000 square feet of engineering and manufacturing facilities. We have a growing international footprint and are one of Europes fastest-growing engineering businesses.
About the role
As a Field Engineer youll play a crucial role in this mission. Youll work directly with system users configuring systems for deployment providing training testing new features troubleshooting and feeding back insights to our engineering short youll help us build systems people actually want to use.
This is a customer-facing role so you will be representing the values and standards of Rowden. The role will involve domestic travel and occasional international deployments for periods of 4-6 weeks up to twice a year. To recognise the impact of this travel additional compensation will be provided.
Candidates must be eligible for SC clearance.
More information about security clearance is available here:
Key areas of responsibility
- Maintenance transportation configuration and deployment of C4ISR and RAS systems.
- First-line support: System configuration bug reporting and troubleshooting for deployed users.
- Testing new software features and providing feedback to inform development.
- Communicating with internal engineering functions external customers and other stakeholders.
- Delivering scenario-based training both in classroom and field environments for system users.
Key skills experience and behaviours
- Due to the nature of our work you must have lived and worked in the UK for the last five years to obtain Government security clearance.
- Proven ability to autonomously support customers including systematic fault-finding diagnosis ad-hoc user training and on-site provisioning.
- Experience with configuration and use of military HF VHF and UHF tactical communication systems as either a maintainer or communicator/operator.
- Fundamental knowledge of IP and networking.
- Familiarity with geospatial applications such as Team Awareness Kit (TAK).
- Understanding of fundamental military Standard Operating Procedures (SOPs) and organisational structure particularly in tactical communications deployments.
- Experience with a command line interface to interact with basic Linux functions and scripts.
- Understanding of basic electronics and RF propagation theory.
- A basic understanding of cloud computing environments.
- A customer- and user-focused mindset with strong communication skills.
- A passion for delivering value to frontline users.
- A desire to learn and continuously improve.
- Critical analysis and problem-solving abilities.
- Confidence in autonomous working as well as collaborating in cross-functional teams.
- A willingness to perform repetitive tasks to meet project goals.
Working at Rowden
Required Experience:
IC
Key Skills
About Company
Rowden designs and builds systems, infrastructure, and applications to deliver mission advantage to those working to protect the security of the UK and its allies. We are setting a new standard in government technology provision: hyper-efficient engineering, better customer relationsh ... View more