Sr. Director of Product Management
Sr. Director of Product Management
Posted on :
05-07-2025
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1 Vacancy
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Job Description
The MBTAs Technology Innovation Departments (TID) Senior Director of Product Management directs the product development planning and tracking so that it produces the best results for our riders and operations staff. The Senior Director of Product Management is responsible for how the TID builds custom software: product operations process and mindset.
The Senior Director of Product Management articulates a vision for how TID practices the craft of product development. This role establishes processes for every stage of the product development lifecycle coaching product managers to ensure that their products have clear goals meaningful metrics up-to-date roadmaps and helpful frameworks for decision-making and prioritization. The Senior Director of Product Management ensures that product managers are following Agile best practices in working within cross-functional teams communicate with the Chief Digital Officer (CDO) and the individual product managers and across to Program and Functional Leads to ensure buy-in of overall vision ideas frameworks and processes.
Duties and responsibilities:
- As a member of TIDs leadership team the Senior Director of Product Management works with the departments functional Senior Directors of UX Research and Design and Software Engineering and programmatic Senior Directors of Fares Technology Transit Technology and Rider Tools programs to establish cross-program standards for product management and direct teams to implement that vision.
- Fares Technology to collect rider fares across all modes;
- Transit Technology communicates digital schedules vehicle locations and arrival predictions through service management tools;
- Rider Tools provides Transit Technology information in real-time to riders across the system on screens and through public address elements on the website and through the MBTA mobile application MBTA Go.
- UX Research and Design advocates for human-centered design technological solutions champions equitable and inclusive research and design practices to peer leaders and to external partners fosters spreads and operationalizes design research and content strategy best practices;
- Software Engineering buildsand occasionally buyscustom software: software engineering operations process standards and rituals.
- Work with Program Leads to establish cross-program objectives such as how we measure progress establish project prioritization criteria and groom new project ideas/proposals
- Manage backlog of new project and product ideas/proposals
- Hold TID and its product teams to excellence in execution quality. Help teams troubleshoot project personnel or stakeholder issues and where challenges are identified turn them into opportunities for continuous improvement.
- Manage product managers by removing blockers performing general administration and management and resolving questions about the product discipline.
- Standardize how specific product tasks (e.g. feature specs roadmaps design exploration tickets etc.) are done across product teams.
- Direct the hiring of TID product managers (i.e. be the hiring manager for all open roles and continually improve the processes for outreach interviewing etc.).
- Align product staff with the right skills skill levels and bandwidth to program areas that will meet the programs vision timeline and budget.
- Be a committed vocal collaborative member of TID Leads and push for TID to do better in any/all dimensions of its work.
- As a member of TIDs leadership team this role is responsible for leading practicing and upholding TIDs working agreements which are essential to the departments success.
- Perform all other duties and projects that may be assigned.
- Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.
- Direct supervision of ten (10) or more Product Managers.
Departmental Product Management Leadership
Collaborate across program teams:
Collaborate with Senior Directors of functional areas to support teams in adhering to cross-functional standards of project product management and design standard implementation in engineering:
People and Product Management
Push TID to be Better
Supervision
Minimum requirements and Qualifications:
- Bachelors degree from an accredited institution.
- Ten (10) years of experience managing a portfolio of multiple hardware and software products.
- Seven (7) years of experience managing supervising and/or leading agile product development teams.
- Experience developing multi-year product strategy.
- Experience developing a product roadmap quarterly road mapping process and/or standardized product management processes
- Effective organizational analytical confidentiality multi-tasking and time management skills
- Executive level communication skills
- A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
- An associate degree from an accredited institution and additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
- A masters degree in a related subject may substitute for two (2) years of general experience.
- A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.
Substitutions Include
Preferred experience and skills:
- Experience with product management in an agile environment.
- Experience in public sector government transit agency.
Job Conditions:
- Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries etc. in English.
- Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
- Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
- Ability to provide internal and external customers with courteous and professional experiences.
- Ability to work effectively independently and as part of a diverse workforce team (or supervise if required).
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
- Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
- Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including a physical examination and drug and alcohol screenings.
- Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
- Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting their positions and throughout the duration of their program.
- General Disclaimer:The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
- Application Completion:It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current).Incomplete applications may not be considered.Attachmentsdo notsubstitute for application teamdoes nothave access to existing employee data / history.
- Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
- Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
- Work Eligibility:Although the MBTA is anEqual Opportunity Employerall employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However if you have an unrestricted work authorization or sponsored by a separate entity you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
- Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the interview. In addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
- Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
- On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
- Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
- ADA Accommodations:The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or.
- Diversity Equity and Inclusion:The MBTA is anEqual Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op / Fellow Benefits:Employees taking part in an internship co-op or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on city from which the employee commutes to workat no cost. However no additional benefits are currently offered for interns co-ops or fellows.
Disclaimers and Definitions:
Location:
This role will be hybrid and we will need this person to be local to MA.
Compensation:
$162710 - 185000 annually.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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