Multilingual Customer Care Assistant
Multilingual Customer Care Assistant
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Job Description
Octorate a leading software house dedicated to innovative solutions for the hospitality industry is looking for a Multilingual Customer Care Assistant to strengthen our support team.
If youre a proactive problem-solver who thrives in a fast-paced environment and loves working with a global clientele we want to hear from you!
In this role youll be the friendly and knowledgeable point of contact for our international users ensuring they have a smooth and positive experience with our software. Youll tackle diverse inquiries troubleshoot issues and provide clear concise guidance all while contributing to our mission of exceptional customer satisfaction.
What Youll Do:
Deliver outstanding customer support across various channels including email chat and phone.
Guide users through our software resolving their issues and enhancing their understanding.
Collaborate closely with our development and sales teams to address complex challenges and improve our offerings.
Contribute to our internal knowledge base creating and updating valuable resources.
Proactively manage customer relationships to ensure high levels of satisfaction.
Work effectively towards individual and team KPIs contributing to our collective success.
Qualifications :
Prior experience in the hospitality sector specifically with the use of channel managers and similar management software.
A minimum of 1 year of experience in customer assistance.
Excellent written and spoken Italian and English. Fluency (written and spoken) in at least one additional language from the following: French or Spanish.
Rome-based or nearby areas candidates only.
Proven ability to work effectively under pressure.
Demonstrated capability to work seamlessly within a team.
Experience working with Key Performance Indicators (KPIs).
Additional Information :
Why Octorate is the place for you:
Be part of a dynamic and rapidly growing software company at the forefront of hospitality technology.
Work in an international stimulating and supportive environment.
Opportunities for continuous learning and professional development.
Collaborate with a passionate and dedicated team.
Enjoy a vibrant work culture right here in Rome.
Ready to leverage your language skills and customer care expertise in an exciting new role
We cant wait to meet you!
Full Time In-Office position
Mon/Fri 8 hours:
9.00 - 18.00. (1h lunch break)
7.30 - 16.30 (1h lunch break)
12.00 - 21.00 (1h lunch break)
RAL Range 22 - 25 K
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
