Senior Front Office Support | Charles River

We are looking for a technically skilled Front Office Support Specialist to join our Technology Production Support team. The role holder will ensure the stability and performance of our investment systems troubleshoot complex issues and work closely with cross-functional teams to maintain seamless front office operations. 

What youll be doing:

• Responding to production incidents by investigating root causes and implementing long-term solutions to prevent recurrence
• Delivering expert-level technical support by troubleshooting and resolving complex system and application issues in collaboration with support and development teams
• Monitoring production system health and performance using monitoring tools identifying anomalies and taking proactive measures to mitigate potential issues
• Managing and escalating critical incidents to appropriate teams ensuring timely resolution and minimal disruption to business operations
• Maintaining comprehensive documentation of support procedures incident resolutions and system configurations to support knowledge sharing and future reference
• Participating in change management processes by reviewing proposed changes assessing potential impacts and ensuring smooth deployments
• Collaborating with development and infrastructure teams to identify performance bottlenecks and recommending optimisations for enhanced system efficiency
• Supporting the development and testing of disaster recovery plans to ensure business continuity in the event of system failures or disruptions

Qualifications :

Who were looking for:

• In-depth understanding of investment management workflows and processes including portfolio management trade order management compliance and risk management
• Ideally Strong technical skills in configuring and maintaining the Charles River system and other relevant front office systems including system analysis data management and troubleshooting
• Experience operating in an ITIL based organisation
• Proven experience as a System Analyst or similar role with a focus on configuring and supporting the Charles River Investment Management System (CRIMS) and other relevant front office systems
• Familiar in FIX Protocol and good knowledge of SQL and Sybase databases
• Familiarity with investment management concepts financial instruments and market data sources
• Excellent analytical and problem-solving abilities with a keen attention to detail
• Strong communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organisation

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time