Senior Resource Manager (m/f/d)

(Senior) Resource Manager (m/f/d) Capacity Planning

Hamburg Berlin Amsterdam Rotterdam Split Hybrid/Remote

JOB PURPOSE

Were looking for a strategic and experienced Resource Manager to lead capacity planning and resourcing for our Experience & Engineering team across the Germany and Switzerland markets. This role is essential in ensuring efficient resource allocation optimizing utilization and aligning with business growth in a fast-paced digital environment.

Youll be responsible for matching the right talent to the right projectsbalancing team skills availability and project needs to deliver high-quality work on time and on budget. This includes managing billable headcount supporting dynamic staffing needs and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g. websites e-commerce mobile apps) and the roles involvedsuch as UX/UI Design Full-Stack and Software Development Data Engineering DevOps QA AI and Experience Strategyis key.

Were looking for someone with excellent people skills an analytical mindset and a proactive approach to team planningsomeone who can help us operate with agility elevate our talent and support impactful client work.

At DEPT youll work in a creative fast-moving environment alongside brilliant minds for a wide range of global clients. We value curiosity growth and a drive to make a positive impact.

KEY RESPONSIBILITIES

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout) making data-driven recommendations for resource allocations nearshoring and utilization optimization.
• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring training or reassignment.
• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts encompassing both short-term and long-term client requirements.
• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.
• Cross-Functional Collaboration: Work closely with various departments including account management creative teams operations and sales to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.
• Conflict Resolution: Act as a mediator in resource conflicts prioritization challenges or overlapping project demands ensuring equitable distribution of resources.
• Performance Monitoring: Track key metrics and provide regular reports to local regional and global leadership on resource utilization bench capacity and nearshore and freelance ratios.
• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management including time tracking resource allocations and reporting.

WHAT WE ARE LOOKING FOR

• A background in resource management creative/technical project management or talent acquisition in the digital agency industry with a minimum of 3 years in a resource management role
• You have a solid understanding of key digital roles including UX UI Backend and Frontend Development DevOps and QA. Youre familiar with their core skills and responsibilities and can confidently match the right talent to the right project based on specific requirements and team dynamics.
• You have a good understanding of digital projects (such as websites e-commerce platforms and mobile apps) and how different roles collaborate throughout the delivery process. Youre familiar with how projects are staffed and delivered to meet client expectationson time and on budget. You can contribute to building effective project plans from a resource management perspective ensuring the right people are in place to support successful delivery.
• Proficiency in resource management software and tools
• Strong analytical and quantitative skills with proficiency in data analysis and forecasting tools.
• Excellent communication and interpersonal skills with the ability to influence and collaborate across various departments.
• Strategic thinking and problem-solving abilities.
• Well organized process-driven and dedicated with an outgoing personality and can-do attitude.
• Exceptional diligence and attention to detail as well as resourcefulness and quick practical thinking in a demanding environment.
• Team-oriented mindset with a focus on collaboration.
• Ability to work in a fast-paced dynamic environment.
• Business and conversationally proficient English language skills

WE OFFER

• Flexible hybrid working policy (1-2 days at the office).
• Company pension scheme.
• Occasional breakfast/lunch at the office Smoothie Tuesdays.
• Workation policy (3 months/year) after probation period.
• Stay happy and healthy with a contribution to your health through the OpenUp platform and a multisport programme;
• Awesome clients. Whether big small local or global at DEPT youll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
• Global annualDEPT Cares Monthin which employees come together and donate their skills to support local charities.
• Social events plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.

WHO ARE WE

We are pioneers at heart. What does that mean We are always looking forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning that with people across 30 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our effortshere.