Concierge Agent
Concierge Agent
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Job Description
Title: Concierge Agent (P2)
Location:Remote USA
Reports To: Sr. Manager Concierge
The Role:
J.D. Power Concierge Services is all about going the extra mile and providing luxury personalized experiences to automotive customers and shoppers. As a remote J.D. Power Concierge Agent you will be expected to assist customers in a fast-paced web-based call center. You will be responsible for communicating via phone (inbound and outbound calls) video email text and live chat. You will handle warranty service follow-up calls and new owner welcome calls. You will also provide product knowledge search inventories schedule appointments and assist new vehicle buyers with questions on vehicle technology. You will be communicating with interested shoppers and existing customers that have already expressed interest in our services before being transferred to you. These are not cold calls. Our concierge agents must have outstanding communication skills exceptional English a friendly personality reliable high-speed internet and a desire to provide World Class service.
The Impact You Will Have in This Role:
The impact you will have in this role is assisting our OEM and dealership clients by providing excellent service to shoppers and customers gathering information and scheduling appointments (sales and service). In addition your work will assist in increasing sales and revenue for the dealership.
What Youll Be Doing in This Role:
- Communicate with new and existing automotive customers:
- New Owner Welcome calls and vehicle orientation
- Warranty Service follow up calls
- Speak to potential buyers to assist online shopping experience gather information and schedule a dealership appointment
- Customer calls will be phone and/or video when requested.
- Maintain web-based records with proper spelling and grammar
- Work in tandem with theconciergeteam throughMicrosoft Teams
- Work an 8-hour shift (or split shift) with a 30-minute break
- Other duties as required by the position
Qualifications of this Role:
- Mustbe able to workrotating shifts - days/afternoons and nights including weekends and holidays.
- Great verbal phone and written communications skills. Strong command of the English language
- Microsoft 365 experience
- General computer skills - ability to type navigate the Internet and use Teams and other software applications
- One or all of the following experience required
- Call Center/Customer Service experience
- Retail Automotive Dealer experience
- Hospitality industry experience (upscale/luxury businesses a plus)
- Reliable high-speed Internet with backup power and internet is required
- Quiet setting with no background noise to perform calls is required
- College certificate/diploma preferred. Minimum High School Diploma is required
The Hiring Manager says:
The hiring manager says: I am looking for someone who exhibits excellent customer service skills has a passion to help people and provide upscale personalized assistance. You are confident reliable and a team player.
The Way We Work:
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters
Company Mission
J.D. Power isclear about what we do to ensure our successintothe future. We unite industry leading data and insights with world-class technology to solve our clients toughest challenges.
Our Values
At J.D. Power we strive to be Truth Finders Change Makers and Team Driven - the distinct behaviors that together define our unique culture.
J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.
Should you require accommodations during the recruitment and selection process please reach out to.
J.D. Power does not disclose your personal data to unauthorized third parties. However as a global corporation consisting of multiple affiliated companiesin various countries J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Powers behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Powers behalf including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident additional disclosures about the information we collect and how we use that information can be found by clickinghere.
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Required Experience:
Unclear Seniority
Employment Type
Full Time
