Job Title: Help Desk I (Onsite) Location:Madison WI Duration: 12 Months
Job Description: This position will provide support to end users on a variety of IT issues. Identifies research and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts practices and procedures within a particular support field. An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts practices and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.