ABOUT US: The Group is a Los Angeles based hospitality and lifestyle company with a diversified portfolio of upscale nightlife & restaurant concepts. The company is responsible for some of the most iconic brands in the world including Delilah The Nice Guy and Bootsy Bellows among many others. In addition to hospitality concepts The Group offers corporate branding catering event production and marketing services. We are committed to providing a warm inviting and uniquely lavish experience for our diverse clientele. Our company is built on integrity creating the worlds best restaurants nightlife and events.
ROLE SUMMARY: Opening this Fall Delilah Dallas is seeking a Lead Host/Hostess to play a vital role in shaping the guest experience and overall success of the restaurant. As the first point of contact this position sets the tone for each guests visit and serves as the face of the establishment. The ideal candidate brings a guest-first mindset a strong dedication to service and exceptional communication skills. Were looking for someone who is open to giving and receiving direction takes a solutions-oriented approach and fosters a hospitality-driven atmosphere. Open availability is preferred.
RESPONSIBILITIES: - Greet and escort guests to tables in a gracious and professional manner.
- Interact with guests and fellow staff members in a polite courteous and hospitable manner to ensure all guests have an exemplary dining experience.
- Greet and acknowledge VIPs in a professional manner.
- Control the flow of guests coming into the restaurant and bar.
- Anticipate guest needs and respond appropriately with a sense of urgency.
- Maintain a proactive approach to solving any guest questions or problems.
- Direct guest to the appropriate waiting area and provide table updates.
- Bid farewell to guests using their name and encouraging them to return to the restaurant.
- Maintain a clean and sanitized work environment.
- Answer phone calls and direct them to the appropriate department.
- Assist in supervising food servers bussers and food runners as it relates to guest contact and table information.
- Oversee daily restaurant reservations and pre-assigns seating when necessary.
- Communicate with management regarding special orders cake orders special requests and VIP requests.
- Shut down podium and reorganize host stand at end of a shift.
- Ensure that all lost items are returned to management.
- Act as a brand ambassador for the company.
- Ensure compliance of all procedures and policies set forth by the company division and Health Department.
- Perform all opening and closing duties as assigned.
REQUIREMENTS:
- Minimum 3 years experience as a host in a high-volume fine dining setting.
- Must be 21 years of age.
- Must be authorized to work in the United States.
- Must have excellent time management skills.
- Must be able to maintain a professional demeanor in a fast-paced environment.
- Must be reliable responsible and trustworthy.
- Must have high energy great communication skills and be able to work as part of a team.
- Must be able to stand during entire shift often up to 8 hours with frequent bending squatting and lifting plates boxes and objects up to 30lbs.
- Must have attention to detail and willingness to deliver exceptional customer service.
BENEFITS: - Dental and Vision insurance with company contribution offered the first of the month after 60 days of employment.
- Company Dining Discount.
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