Temporary/Seasonal - Customer Service Representative
Temporary/Seasonal - Customer Service Representative
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Job Description
Posting Date
07/01/25Application Deadline
07/31/25Pay Range
$17.00 hourlyJob Type
UnclassifiedDepartment
Call CenterAbout the Position
Interested in gaining valuable experience while serving your community
Join the STAR Contact Center as a Temporary/Seasonal Customer Service Representative and learn how various Maricopa County departments operate.
In this role youll be the first point of contact for residents providing excellent customer service by answering inquiries guiding callers and directing them to the appropriate departments. Youll also assist with basic data entry and support calls specifically for the Treasurers Office.
This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community!
***Please note that this is a temporary position that will be contracted from August 25th to October 31st***
On-The-Spot Hiring Event:
Maricopa Countys STAR Contact Center is hosting an in-person hiring event! Join us on July 29th 30th & 31st from 9AM 1PM at the Maricopa County Santa Fe Depot Building 501 W Jackson St Phoenix AZ 85003. Free parking is available at the corner of 5th Avenue and Jefferson Street in our visitor parking lot. We encourage you to apply first online but walk-ins are welcome! Bring your resume walk in and walk out with a job!
About Us
The mission of the STAR Contact Center is to provide knowledgeable courteous and efficient information to all incoming telephone questions to the Recorder Elections Assessor and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available.
About the Maricopa County Treasurers Office
The Treasurers Office prides themselves on being recognizes nationally as the most efficient innovative and transparent tax collection agency. They are leading the industry with integrating state-of-the-art systems and seeking the best and brightest to join the team!
Proud to Offer
Convenient downtown location accessible by public transportation with many trendy eateries and entertainment venues nearby
Set hours of 8:00-5:00 with 1-hour lunches
Potential career growth with full benefit package if position becomes permanent
Learn more at Work With Us Maricopa County AZ
We Require
6-months of customer service experience and/or clerical experience
High School diploma or GED
Post-secondary education may substitute for the required experience on a year-for-year basis
We Also Value
Bilingual in Spanish and English
Job Contributions
Receive calls that require skilled communication and accurate information based on policies guidelines and directives of each agency represented
Act as a communication facilitator between the public call center management and the agencies
Communicate and process information to the Lead or Supervisor when necessary
Answer incoming phone calls; may have to take and relay messages
Provide factual information to the public other agencies and /or other County employees
Maintain logs and other forms of information data entry
Complete and review routine forms and memos ensuring accuracy and completeness
Working Conditions
This position is in an office setting and will require sitting for a long period of time
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
