ServiceNow ITOM Developer

Here at Version 1 we are currently recruiting for a ServiceNow ITOM Developer to join our thriving managed service practice. If you want to be involved in delivering value innovation and excellence with our customers we would love to hear from you.

ASPIRE is Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual to join our team as a ServiceNow Developer.

What You Will Do

• Implement and optimise ITOM solutions including Discovery Service Mapping and Event Management
• Design develop and maintain ServiceNow applications and workflows
• Support the ASPIRE Product Manager as part of the Version 1 ServiceNow Practice growth and customer engagement
• Support the Engage Platform Lead as part of ongoing platform governance (Health scans)
• Establish clear challenging and achievable objectives whilst ensuring they are aligned to the strategic roadmap
• Act as the subject matter expert in discovery Service Mapping and Event Management
• Provide user support including troubleshooting issues and answering questions related to Engage modules
• Responsible for the administration configuration and maintenance of the Engage platform
• Ensure the optimal performance availability and integrity of the Engage environment
• Provide support in relation to the delivery of Engage strategic roadmap initiatives
• Maintain clear and comprehensive documentation of configurations customisations and processes (Knowledge Articles)
• Keep up to date with ServiceNow best practices and industry trends to ensure efficient and effective use of the platform

Qualifications :

• Ability to build relationships and work collaboratively with other departments
• 3 years of hands-on ServiceNow development experience
• Strong understanding of IT service management and the ITIL framework
• Strong interpersonal and communication skills for coordinating with team members stakeholders and customers
• Ability to work independently and manage multiple task assignments
• Must have the following certifications:
  • Certified System Administrator
  • Certified Application Developer
• At least 1 of the following certifications:
  • Implementation Specialist (Discovery)
  • Implementation Specialist (Service Mapping)
  • Implementation Specialist (Event Management)

We want to build our team with diverse perspectives and experiences. Therefore if you are good communicator thrive off collaboration enjoy obtaining buy-in for your delivery approaches and are able to manage your own priorities and performance to deliver high quality highly performant solutions to our customers; then please consider applying.

Additional Information :

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth. 

Remote Work :

No

Employment Type :

Full-time