Help Desk II
Help Desk II
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Job Description
The Company
Wizeline is a global digital services company helping mid-size to Fortune 500 companies build scale and deliver high-quality digital products and services. We thrive in solving our customers challenges through human-centered experiences digital core modernization and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.
What You Will Bring to the Team
The IT Helpdesk Engineer will be responsible for delivering maintaining and improving our IT operations to ensure your colleagues can work seamlessly. A successful candidate must have strong communication service oriented skills and technical knowledge for troubleshooting process implementation and automation. We are looking for a reliable IT Engineer who is passionate about helping a very fast growing organization.
Day-to-Day Activities
Provide day-to-day IT operational support
Provide resolution to the issues raised by the users.
Provide maintenance to company owned IT equipment.
Document procedures guidelines and projects where you are participating.
Manage internal IT applications.
Communicate and coordinate with IT vendors when required.
Provide advice evidence and guidance during audit engagements.
Oversee IT-related workspace setup ensuring optimal placement of networking
equipment workstations and meeting room technology.Assist with facility-related requests including office moves power and network
issues and workspace reconfigurations.Ensure compliance with workplace safety IT infrastructure and accessibility
standards.Work closely with IT and Facilities teams to maintain a well-equipped and
functional workspace
Nice to Have
Basic knowledge of building maintenance coordination facilities and services
Basic knowledge in Networking.
Industry related certifications (ITIL Network A CCNA etc.)
Are you a fit
- 2-4 years of experience with the following skills
- IT Helpdesk Engineer Support Engineer SysAdmin or related experience.
- Strong communication skills in English.
- Demonstrate a commitment to customer service; anticipate meet and exceed
expectations by solving problems quickly and effectively; making customer issues
a priority. - Experience in managing vendors and third-party service providers ensuring
standardization and compliance. - Experience in facility maintenance repair and project management.
- Proficient in troubleshooting client issues and efficiently providing long-term
solutions and recommendations. - Knowledge of operating systems (Mac OS / Windows).
- Proficiency in hardware solutions and diagnostics:
Computers and mobiles
Printers and
Other peripherals (Mice keyboards etc.)
About Us
Wizeline prioritizes a culture of diversity and development for its nearly 2000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership innovation and community are central to our work. Wizeline is invested in its employees growth offering opportunities to create personalized career paths and develop in-demand skills. To help you reach your goals we have access to LinkedIn Learning and Pluralsight two top-tier platforms filled with high-quality content.
Apply now!
Employment Type
Full Time
