Unit Secretary
Unit Secretary
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Job Description
Job Summary
The Unit Secretary provides secretarial reception and clerical support for the department in compliance with hospital departmental and regulatory standards. This role is responsible for communicating patient requests transcribing physician orders performing receptionist duties assisting staff by observing or sitting with patients as necessary and completing other clerical functions to support quality patient care.
Essential Job Functions
Community Cares Responsibilities
Demonstrates commitment to the Vista Community Cares Program.
Consistently uses AIDET communication techniques with patients families and coworkers.
Follows Standards of Behavior including Attitude Appearance Commitment to Co-Workers Communication Customer Waiting Privacy Responsiveness Safety Awareness Service Recovery and Sense of Ownership.
Department & Regulatory Compliance
Adheres to all hospital and department policies and procedures.
Participates in staff meetings educational sessions and performance reviews.
Demonstrates support for Vistas strategic and operational initiatives.
Maintains current knowledge through continuing education and required competencies.
Communication of Patient Requests
Responds promptly to patient call systems.
Communicates patient needs effectively to nursing and medical staff.
Demonstrates an understanding of patient care needs across the lifespan.
Receptionist Duties
Greets and assists patients visitors and staff courteously and professionally.
Uses phone and paging systems to contact appropriate personnel.
Directs inquiries to appropriate departments or staff members.
Transcription of Physician Orders
Accurately transcribes and enters physician orders according to established procedures.
Copies charts and materials as requested.
Clerical and Administrative Duties
Updates admission discharge and transfer information in the computer system.
Schedules internal and external patient procedures including transportation arrangements.
Maintains department inventory and orders supplies as needed.
Generates reports and updates bulletin boards and computer messages.
Performs timekeeping responsibilities if assigned.
Patient Observation Support
Observes and ensures the safety of patients at risk of injury.
Communicates behavioral changes and maintains accurate documentation.
Other Duties
Performs all tasks in a safe and confidential manner.
Completes assigned projects and adapts to changes in workflow and processes.
Minimum Qualifications
Education:
High School Diploma required.
Bachelors degree preferred.
Experience:
Minimum two years of healthcare experience required.
Certifications:
Basic Life Support (BLS) certification preferred.
Skills & Abilities:
Strong verbal and written communication skills.
Proficient in multitasking and prioritizing workload.
Excellent telephone etiquette.
Familiarity with computers and office equipment.
Age of Patients Served:
Demonstrates ability to work with Neonatal Pediatric Adult and Geriatric populations.
Employment Type
Full-Time
