Pharmacy Patient Advocate

Schedule: Full-Time Monday Friday 9am - 6pm

Pay Scale: $19 - $21 per hour

Join Our Team and Make a Difference in Patients Lives!

SUMMARY

As a Pharmacy Patient Advocate you will be a crucial link between patients medical providers and our pharmacy. You will make a direct impact by eliminating barriers to medication access ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience we encourage you to apply!

What Youll Do (Key Responsibilities include but are not limited to):

• Serve as a Patient Liaison: Act as the central point of contact between patients physician offices manufacturer programs and insurance payers to resolve medication access issues.
• Navigate Benefits & Authorizations: Conduct comprehensive benefit investigations manage prior authorizations and coordinate benefits to minimize patient out-of-pocket costs.
• Manage Patient Communications: Handle inbound calls for prescription inquiries and outbound calls for patient welcome refill scheduling and provider follow-ups.
• Ensure Seamless Coordination: Coordinate timely and accurate medication deliveries with patients and providers ensuring adherence to treatment plans.
• Maintain Accurate Records: Collect and maintain confidential patient information including allergies contact details and payment methods while upholding all HIPAA regulations.
• Support Clinical Integrity: Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care.
• Utilize Technology: Leverage pharmacy operating systems and other software tools to manage patient cases track communications and ensure efficient service delivery.

What Youll Bring (Qualifications & Skills)

• High school diploma or GED.
• Active Florida Pharmacy Technician Registration required.
• A minimum of two (2) years of experience in a customer service setting OR one (1) year of experience in specialty pharmacy.
• Prior authorization experience required.
• Strong knowledge of medical and pharmacy terminology.
• Benefit investigation experience preferred.
• Excellent communication skills.
• Basic computation skills.
• Bilingual English and Spanish preferred.
• Microsoft Office or Google Suite proficiency.
• RMA or CMA certified preferred but not required.

Work Environment & Physical Demands

This role is primarily sedentary and requires the ability to sit for extended periods (minimum of 7 hours). The position required strong multitasking skills attentions to detail and the ability to lift and/o move up to 20 lbs.

The Perks of Joining Our Team:

We believe in taking care of our team. Youll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical Dental Vision Short-Term/Long-Term Disability Insurance Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

Ready to start your rewarding journey with us Apply today!

Please note while this job description is a comprehensive overview additional responsibilities may be part of the role.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries please contact our official recruitment team at or email us at

ProCare Rx is an Equal Opportunity Employer.