Manager, Enrollment Services

Title: Manager Enrollment Services

Employee Classification: Professional 52 Wks Non-Unit

Department: Enrollment Services

Salary Range: $74182

Who we are:

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students expanding minds and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years STLCC has served the St. Louis community expanding to 4 main campuses 2 education centers 2 workforce training centers and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses continuing education and workforce development programs STLCC annually serves nearly 69000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouris four-year colleges/universities than anyone else.

What you get:

Benefits package for full-time employees: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement two health insurance plans options - including an HSA option low-cost life insurance with a 3x salary benefit and other low-cost benefits including dental vision AD&D Short-term & Long-term disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees full-time and part-time their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package including holidays vacation personal days medical leave and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors employees are educated motivated and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position:

The Manager Enrollment Services leads the daily operations of the campus Enrollment Services team providing supervision and guidance to Enrollment Service Counselors part-time staff clerical support student workers and Welcome Desk personnel. Reporting to the Executive Director of Enrollment Services this position ensures a student-centered and seamless enrollment experience by integrating admissions financial aid registration and records services at the campus level.
The Manager collaborates with campus departments such as Advising Testing and Campus Life to remove barriers and support student enrollment registration and retention. Operating within federal state and institutional policies the Manager oversees staff training performance and service delivery to maintain compliance and high-quality service standards. This role serves as a campus liaison for enrollment-related initiatives including financial aid counseling student records management and support for special populations such as international dual enrollment and adult learners.
The Manager contributes to strategic enrollment planning ensures accurate documentation and reporting and participates in campus leadership activities to enhance student success. Utilizing tools such as CRM Recruit BANNER and other student systems the Manager monitors service efficiency and student progress throughout the enrollment pipeline.

What youll do:

• Monitors daily Counselor activities to ensure that every student caseload is being properly documented in Banner CRN and other student communication platforms.
• Assist and Advise students on course selection.
• Directs the functions of the Enrollment Service unit to provide essential information answer questions counsel and provide problem resolution for all students in the areas of admissions registration enrollment and student records regarding financial aid assessment advising access career services billing and payment.
• Advising students about financial aid eligibility available financial aid programs; educational costs and financial management strategies including loans financing options debt management and budgeting.
• Conduct complex conversations with students regarding Financial Aid Packaging (including verification of financial aid files special circumstance cases SAP appeal decisions cost of attendance adjustments return of Title IV funds and other adjustments to packages and awards).
• Provides oversite for the functions in the Enrollment Service Center and Help desk.
• Works to identify and remove barriers for students during the registration process by investigation professional judgment and individual discretion as appropriate; follow through on issues until resolved providing.
• Responsible for district wide enrollment services team by student enrollment type
• Collaborating with Advising Testing Campus life Trio and other student service departments to provide a seamless registration experience for students.
• Identify potential training needs for staff to assist with caseload management and processes to improve operational efficiencies and student service.
• Conducts and documents performance and coaching sessions with Counselors.
• Assist in developing training to use in onboarding new staff and oversees effective customer service and cross-functional training programs for new staff as well as an ongoing refresher training program for existing staff.
• Ability to make professional judgement for financial aid documentations.
• Works with the campus Vice President of Affairs and participates in their campus leadership meetings.
• Participates in the creation of the strategic enrollment plan and its implementation at the campus level.
• Serves as the campus data steward for student academic records ensuring accuracy and security of official student records including both electronic and manual records and files as directed by District policy.
• Contributes to the design implementation and monitoring of effective and efficient District-wide systems for managing admissions and registration systems.
• Provides fiduciary oversight for the campus Enrollment Service unit and management of budgets attached to programs services and personnel.
• Maintains knowledge of issues surrounding many types of students and programs including adult learners English as a Second Language GED pre-college high school dual enrollment transfer technical personal enrichment and credit for prior learning.
• Serves as the campus resource for International Student questions and procedures with regard to admission registration and records.
• Works in close collaboration with other departments to ensure that all financial aid processes are following policies regulations for financial aid awarding counseling and record keeping.
• Works with the Coordinator of Work-study to assist student with college employment.

Education experience and other requirements:

Will accept an internal candidate with an Associates Degree with at least five (5) years of relevant full-time experience.

Preferred Qualifications:

Bachelors Degree or equivalent with three (3) years of relevant full-time experience preferred.