Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 75000 - 80000
1 Vacancy
Job Description
Job Details
Description
TES (Turbine Engine Specialists) is a recognized leader in global business aviation known for driving aircraft availability through top-tier Engine & APU MRO services a robust rental portfolio and exclusive OEM parts distribution agreements. With a foundation built on innovation integrity and customer excellence TES is headquartered in Fort Worth TX and continues to expand its global reach.
Were not just shaping the future of aviationwere committed to building a workplace where professionals thrive. Our people are at the core of our success and we aim to be as exceptional a place to work as we are to partner with.
The Opportunity:
We are seeking a Customer Support Specialist to join our growing Customer Experience team. This role is ideal for individuals passionate about aviation driven by customer satisfaction and ready to make a global impact. Youll be the frontline liaison with business aircraft customers ensuring seamless order management exceptional communication and service excellence around the clock.
What Youll Do:
Own the full customer order process from quote to invoice
Respond to and resolve customer inquiries via phone and email
Manage RFQs rentals complaints and technical issues with professionalism and care
Track orders and collaborate with internal teams (sales warehouse operations) to ensure timely delivery
Maintain accurate records of all customer interactions and document service trends
Contribute to after-sales support product promotion and service improvements
Partner with Inside Sales to identify new opportunities
Deliver world-class support to our global customer base
What You Bring:
Associates degree in marketing business or related aviation/customer service field or 3 years of related experience
Bachelors degree and 4 years of experience in the industry preferred
High proficiency in Microsoft Excel and Word
Exceptional communication and interpersonal skills
Strong attention to detail time management and problem-solving ability
Ability to stay calm and effective in high-pressure situations
Passion for delivering excellent customer experiences
Why Join TES
Work for an established global aviation leader
Contribute to a culture that values innovation agility and accountability
Opportunity for professional growth as we expand globally
Join a team committed to excellence in everything we dointernally and externally
Ready to Elevate Your Career
If you thrive in a fast-paced environment love aviation and enjoy helping customers succeed we want to hear from you. Apply today and help us fuel the future of business aviation.
Qualifications
What You Bring:
Associates degree in marketing business or related aviation/customer service field or 3 years of related experience
Bachelors degree and 4 years of experience in the industry preferred
High proficiency in Microsoft Excel and Word
Exceptional communication and interpersonal skills
Strong attention to detail time management and problem-solving ability
Ability to stay calm and effective in high-pressure situations
Passion for delivering excellent customer experiences
Required Experience:
Unclear Seniority
Employment Type
Unclear
