Claims Assistant

Argo Group is a leader in specialty insurance with a vibrant culture built on respect equality wellness and opportunity. Were an innovative organization thats small enough to be agile and big enough to make a difference in our industry.

Our collaborative workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo skill meets opportunity. If youre wired to raise your hand and ask Where can I help youll thrive with us.

A Brief Overview

We are looking for a highly capable Claims Assistant to join our team and work from either our Chicago Omaha or San Antonio office.We work together in the office five days a week in order to strengthen our culture build team connections and drive position reports to a Claims Support Supervisor based in Denver. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers claimants and insureds.

The role will work onsite (5 days per week) at one of our office locations: Omaha NE San Antonio TX or Chicago IL.

The primary duties and responsibilities of the role are:

• Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks processing cash receipts work check exceptions and completion of complex state forms.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by answering incoming calls processing electronic mail preparing written correspondence and processing outgoing mail. The majority of each workday is spent communicating on the telephone.
• Review each claim for payment documenting date issued and check number. Researching financials to verify payment information.
• Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned prepare letters as needed and document findings in FSITrack.

Core qualifications and requirements for this position include:

• Must have good business acumen (i.e. understand how an insurance company works and makes money including how this role impacts both Argo Group and our customers ability to be profitable).
• Basic job knowledge of Service Center policies systems and procedures as well as an exceptional customer service focus obtained through:
  • A high school diploma (or equivalent) and 3 years prior relevant work experience; or
  • A vocational or technical education with at least one year of relevant work experience.
  • A Bachelors degree from an accredited university or industry designations are preferred but not required.
• Highly accurate typing with speed of at least 50 wpm.
• The ability to communicate clearly on the telephone is crucial. The ability to read speak and write English fluently is required. The ability to read speak and write Spanish fluently is not required but is a strong plus.
• Being extremely detail oriented.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  • Thinking with a global mindset first.
• Successful traits (flexibility ability to thrive in change being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
• Demonstrates active listening and proactive communication by listening first and then preparing carefully before engaging in conversation to communicate well thought out feedback.
• Shows care and concern by expressing curiosity authentically being self-aware constantly engaging input from others and collaborating with ease.
• Ability to build rapport and foster collaborative productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
• The courage to offer and support others to express different opinions and ideas regardless of popularity or immediate acceptable.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Must demonstrate a relentless desire to continually update your skill level through continuing education and self-development opportunities.

PLEASE NOTE: At this time Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group please contact our Benefits Department at .

To all recruitment agencies: Unless you have been requested to work on this position or other positions with Argo Group please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings Inc. (Argo or the Company) is a wholly owned subsidiary of Brookfield Wealth Solutions Ltd. (BWS) a New York and Toronto-listed public company. Argo with over $8 billion of assets on its balance sheet is a leading underwriter of specialty insurance products in the property and casualty (P&C) market working with independent agents wholesale brokers and retail brokerage partners to deliver collaborative solutions for niche markets.

BWS is a leading wealth solutions provider focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services and tailored capital solutions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age ancestry color gender gender expression gender identity genetic information marital status national origin or citizenship (including language use restrictions) denial of family and medical care leave disability (mental and physical) including HIV and AIDS medical condition (including cancer and genetic characteristics) race religious creed (including religious dress and grooming practices) sex (including pregnancy child birth breastfeeding and medical conditions related to pregnancy child birth or breastfeeding) sexual orientation military or veteran status or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

• A culture that recognizes performance and empowers employees to excel offering competitive compensation and merit driven profit sharing.
  
  
• Workplace policies that support employee well-being include flex time and floating holidays.
  
  
• Comprehensive health wellness and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans benefits include dental disability life insurance medical and vision insurance matching 401(k) retirement savings generous paid time off (21 days of PTO 11 paid company holidays 3 floating holidays and a paid voluntary day) paid caregiver and parental leave paid bereavement jury duty/court appearances and military (up to 14 days) leave employee assistance program (EAP) and an array of voluntary benefits.
  
  
• Argo Academy a digital and instructor-led platform that offers continuous learning and professional development Trainingmagazine lists Argo among the Training Top 125 Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations in addition to traditional university and higher education programs.
  
  
• An inclusive culture that develops and sponsors diverse teams encourages cross-functional engagement and collaboration builds community through employee resource groups (ERGs) and provides an environment that welcomes ongoing dialogue creative innovation professional and personal development.
  
  
• Active community outreach and volunteer programs.
  
  
• A generous Employee Referral program that results in approximately 25% of all new hires annually.