Lead Care Manager

Every person deserves compassion dignity and the safety of a place to call home.

Homelessness is the largest social and public health crisis in California. Illumination Health Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted interdisciplinary services in our recuperative care centers emergency shelters housing services and childrens and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County Los Angeles County and the Inland Empire.

Job Description

The Lead Care Manager is a site-based client-facing role that supports clients temporarily housed with Illumination Health Home. This role focuses on engaging and enrolling clients promoting ongoing participation in medical behavioral and social services and serving as their primary point of contact.

Working closely with the Department Manager the LCM ensures contract compliance and program outcomes. This is a non-clinical or clinical position requiring strong knowledge of social determinants of health service barriers and effective care coordination. The role supports clients in navigating healthcare systems and staying connected to needed services.
The pay range for this position is $25.00 - $28.00per hour depending on experience

Responsibilities

Client Care & Coordination

• Deliver comprehensive non-clinical or clinical care management by assessing needs developing and updating care plans coordinating services setting weekly goals and tracking progress.

• Maintain accurate SMART-formatted documentation in Electronic Health Records (EHR) and databases (MIS Champ HMIS or health plan systems).

• Monitor and document client engagement levels progress referrals and key records (e.g. vitals insurance benefit letters).

• Participate in weekly Interdisciplinary Care Team (ICT) meetings to evaluate progress and adjust strategies.

• Connect clients with essential services including healthcare nutrition hygiene transportation housing and care team members.

• Provide crisis intervention and ensure confidentiality in all aspects of service delivery.

• Promote monthly health education and support client attendance at medical appointments when necessary.
• Track client schedules forms outreach efforts and missed appointments.
• Maintain a caseload of 10-20 ECM members as needed

Preferred Experience/Minimum Qualifications:

Required:

• Bachelors degree in social services Healthcare or related field; or equivalent combination of training and experience.

• Experience in homeless services care management and mental health support

• Current valid CA drivers license

• Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions.

• Must be familiar with VI-SPDAT (if applicable).

Preferred:

• At least 2 years of experience working with at risk/unhoused individuals

• Bilingual in English and Spanish

• Proficiency in Microsoft Office Suite (Outlook Word Excel Calendar etc.)

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield) depending on the plan
• Dental and Vision Insurance
• Life AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10days vacation PTO/year
• 6 days of sick pay/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans