ITS Credentialed Trainer 1 - ITS Provider - Full Time

The core role of the CT is to become credentialed in an Epic module deliver training to end users in a classroom setting provide go live support for a defined period of time optimize end user proficiency and conduct consistent rounding. This requires onsite rounding and providing help at the elbow to end users for a period of time for extended shifts. Travel to hospital locations or physician practices is likely.

Contributes to and participates in training implementation and support of one Epic application within Information Technology equipment and processes used by ProMedica employees. All level advancement is at the discretion of the Training Management team.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

• Under the direction of a principal trainer(s) or others lead classes workshops computer based training and online lessons in alignment with established application curriculum.
• Support the mission of ProMedica through professional classroom demeanor and high quality teaching standards.
• Using ProMedicas learning management system software maintain class rosters and grade classes correctly and promptly.
• Analyze and test application functionality; identify and resolve issues within scope of authority and notify appropriate individuals.
• Work with Principal Trainers to provide feedback on additional end user learning needs remediation of identified issues and continuous quality improvement activities.
• Responsible for mastering one Epic application and the specific workflows of that application.
• Perform routine facility rounding and provide onsite/virtual assistance to end users as assigned.

REQUIRED QUALIFICATIONS

Education: Associate Degree or equivalent relevant experience

Skills: Strong computer skills and a technical aptitude are necessary. Must have strong written and verbal communication skills. Strong organizational and time-management skills. Must be able to understand directions communicate and respond to inquiries; requires effective self-motivation and interpersonal skills. Must demonstrate a dynamic presentation style professionalism and trouble-shooting capabilities. Display a personal passion for educating others; create an engaging learning environment and enhance the end user learning experience through creativity enthusiasm and high energy.

Years of Experience: 2 years of relevant experience

Certification: Must achieve credentialed status within 90 days of hire within designated Epic application(s).

PREFERRED QUALIFICATIONS

Education: Bachelors Degree in education information technology business or related field.

Skills: Experience with providing education to adult learners. Experience with providing computer based learning. Knowledge of health care operations. Knowledge of Microsoft Office.

Years of Experience: 3-5 years experience in the role of an educator in industry and/or academic settings.

WORKING CONDITIONS

Physical Demands: Must be able to occasionally move lift and/or carry medium-weight objects and materials.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based not-for-profit integrated healthcare organizational headquartered in Toledo Ohio. For more information please visit applicants will receive consideration for employment without regard to race color national origin ancestry religion sex/gender (including pregnancy) sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please contact

Equal Opportunity Employer/Drug-Free Workplace