Dispatcher/ Customer Service Rep
Dispatcher/ Customer Service Rep
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Job Description
Who We Are:
At Mainstream Electric Heating Cooling and Plumbing we keep on growing because we only hire the best and our customers love us for it; our BBB A rating is no accident! Weve been at this for over 20 years here in the Spokane/CDA area. We want team members who are committed to solving problems for our clients doing the job right and standing by their work 100%.
We only hire the highest skilled most reliable licensed electricians plumbers and air conditioning techs in the business. A team that stands behind their work with fair consistent pricing and a workmanship guarantee. Now we want YOU to join our award winning team at Mainstream!
The Good Stuff:
- Medical Dental & Vision Insurance
- Pet Insurance
- 401k with 4% company match
- PTO Paid Holidays Paid Wellness Time
- Employee Discounts
- Continuous education to further your development
What does the job entail:
- Organize & coordinate daily schedules based on call priority & technician ability
- Monitor performance of Service Technicians
- Communicate with customers in a timely & effective manner
- Understand sales goals & hold team accountable
- Ensuring the right technician is scheduled on the right service
- Deliver call scripts with an authentic cadence; be clear compelling and personable
- Maintain and update customer databases with complete and accurate information
#Mainstream1
Employment Type
Full-Time
