Fraud Specialist I
Fraud Specialist I
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Salary Not Disclosed
1 Vacancy
Job Description
Title: Fraud Specialist I
Primary Location:Grand Rapids
Employee Status: full-time hourly
Estimated Hours/Week:38
Remote:No
What Youll Get: (note varied offerings based on role and hours)
Weekly Pay
Comprehensive Health & Wellness package including Medical (with prescription coverage) Dental and vision
Matching Health Savings Account Contributions Dependent Care flexible spending account (FSA)
Retirement options like 401 (k) with company match and pension.
Paid time off: Vacation Personal days paid holidays paid volunteer time sick days & flex time.
Tuition reimbursement
To see a full list of our benefit offerings check out this helpful guide!
About this position:
LMCU is looking for a Fraud Specialist I who will be responsible for the investigation of fraudulent illegal or improper activities by internal or external means and the prevention and recovery of losses sustained by such activities.
What youll do:
Review and follow up with inquiries in Fraud telephone and email queue including but not limited to credit reporting disputes by members within E-Oscar software or documents received Infragard emails IAFCI alert emails. Assists members potential members and LMCU departments (Wires Compliance ACH branch staff etc.) with telephone and email requests; answers situational questions. Defers escalated calls to management if necessary.
Conduct investigations of fraudulent activity to ensure minimal loss to the organization: basic check and account investigations remote deposit capture. Handle Chexsystem verification requests and FIS updates. Create validation response letters. Handle restitution check logging and processing.
Process forgery claims up to $2000 made by members and assist members with future fraud prevention.
Review daily reports to identify potentially fraudulent activity: Consolidated RDC Report Consolidated ATM Report Canadian Check Report OLB Transaction Alerts Report OLB Account Attribute Changes Report Certificate of Deposit W/D Report.
Other job-related duties as assigned.
What Youll Bring: Youll like this position if you have...
Up to one year of similar or related experience including preparatory experience.
A high school degree or equivalent.
Knowledge of Symitar.
Check imaging experience.
Proficient in Excel.
Must have a valid drivers license.
Who We Are:
Were proud of our past thrilled with our present and couldnt be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union LMCU is a not for profit institution owned by its members instead of corporate stock holders. We are accountable directly to our members and they directly share in our success benefitting by lower and fewer fees better savings and checking interest rates lower cost mortgages and a host of other advantages that simply dont exist at traditional banks.
Its about always doing whats best and right for our members - it guides everything we do.
From friendly knowledgeable and professional employees who greet you by name to offering stellar value at every turn LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members lifetime financial needs.
Youll be encouraged to innovate and excel and were committed to your empowerment as an employee providing ongoing training development support and opportunities for you to achieve your career goals.
Have additional questions about the role
You may email us at: .
If you lack access to the internet or internet connectivity or have a disability that hinders your ability to apply online please choose one of the following options to obtain assistance:
Call us at:
Mail your resume to: 5664 Prairie Creek Drive Caledonia MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team who will provide appropriate assistance to facilitate the completion of LMCUs online application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
