Lead Customer Service Specialist
Lead Customer Service Specialist
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Job Description
Job Description Summary
As a Lead Customer Service Specialist you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives carrying out installation and maintenance all GE HealthCare Imaging equipment like CT MRI Cath Lab C-ARMs PETCT Ultrasound etc and ensuring customer satisfaction in the assigned area.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Technical: Maintaining all models specifictoMulti-ModalityImaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multifunctional rooms
Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard according to the GE Service Quality Policy Statement
Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
Incumbent will be based out of Patna and will support Bihar and Jharkhand territory.
Required Qualifications
Bachelors degree in Electrical & Electronics Engineering Biomedical Engineering Instrumentation Engineering or related field and 8 years of experience in servicing medical equipments like CT PET CT MRI Ultrasound Vascular and Surgery and Nuclear Medicine
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical electromechanical and/or electronic equipment
Ability to be available after-hours and/or work a rotating on-call schedule including weekends
Desired Skills
Strong oral and written communication skills. Ability to document plan market and execute programs
Candidate has to be flexible to work in any location thats assigned to him/her depending on business requirement.
Sought by others for guidance and advice. Proficiency in English.
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation. Plans and organizes work effectively
Excellent communications listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion influences rather than directs
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Ourtotal rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Disclaimer: GE HealthCare will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call please fill out the form below: Information Relocation Assistance Provided: Yes
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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