Assistant General Manager
Assistant General Manager
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Job Description
We are seeking an enthusiastic and experienced Assistant General Manager to join our team in Edinburgh United Kingdom. As a key member of our leadership team you will play a crucial role in overseeing daily hotel operations ensuring exceptional guest experiences and driving overall business performance.
- Collaborate with the General Manager to develop and implement strategic plans for improving hotel operations and guest satisfaction
- Lead and inspire department heads and staff members to maintain high service standards and achieve performance goals
- Oversee daily hotel operations including front office housekeeping food and beverage and maintenance departments
- Analyze financial reports manage budgets and implement cost-control measures to maximize profitability
A strong and demonstrated passion for sustainability
Possessing a strong background in Food and Beverage (F&B) enabling effective liaison and collaboration for business development opportunities
- Resolve guest complaints and concerns promptly and professionally ensuring high levels of customer satisfaction
- Conduct regular inspections of hotel facilities to maintain quality standards and identify areas for improvement
- Develop and implement training programs to enhance staff skills and promote a culture of excellence
- Ensure compliance with all relevant health safety and security regulations
- Represent the hotel at industry events and build relationships with key stakeholders in the local community
- Stay informed about industry trends and implement innovative practices to maintain a competitive edge
Qualifications :
- Proven experience as an Assistant General Manager or in a similar leadership role within the hospitality industry
- Strong understanding of hotel operations including front office housekeeping food and beverage and revenue management
- Excellent leadership and team management skills with the ability to motivate and develop staff
- Outstanding communication and interpersonal skills with a focus on building strong guest relationships
- Demonstrated ability to make decisive decisions and solve problems effectively
- Strong financial acumen including experience in budgeting and cost control
- Proficiency in hotel management software and Microsoft Office Suite
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
- Ability to work flexible hours including evenings weekends and holidays as required
- Passion for delivering exceptional guest experiences and driving customer satisfaction
- Strong organizational skills with the ability to multitask and prioritize effectively
- Knowledge of industry trends and best practices in hotel management
Additional Information :
Experience in hotel front office and/or reservations roles
Strong admin and organizational skills; detail-focused
Comfortable working with PMS systems and Excel/Google Sheets
Good understanding of hotel revenue and reservations processes
Proactive reliable and calm under pressure
Able to work flexible shifts including weekends when needed
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
