Bell Captain (Full-Time)

To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.
 

• Greets all guests and co-workers with a smile and an appropriate hospitality greeting.
• Positioned at the Bell desk at all times to provide or arrange assistance with guest luggage upon arrival and departure.
• Tracks luggage as it arrives up the ramp from the Door Person.
• Answers the telephone inquiries promptly.
• Monitors Royal Service Manager System to ensure timely dispatch of all guest calls
• Tracks and records all Fronts and Lasts in RSM to ensure accurate records are kept of all bellmen movements in the event of follow-up or tracking needs to occur
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities meeting functions dining facilities local transportation alternatives local visitor and tourist attractions. If unable to provide the required assistance seeks out and refers to another resource for successful completion.
• Maintain communication and favorable working relationships with all fellow employees.
• Applies policy and procedure as set forth to ensure consistency of service and standard of performance.
• Oversees and directs Guest Service staff on a shift basis ensuring customer satisfaction is consistently obtained and adherence to service standards are applied
• Organizes and expedites handling of group baggage.
• Posts applicable sundry charges to the appropriate accounts and completes daily bellman gratuity distribution worksheets.
• Records and updates relevant recording logbooks
• Effectively reviews all daily reports and utilize information systems as E-mail Pass on sheets Daily Function listing Inter office correspondence VIP list and act upon requirements in a timely fashion.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assists in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security.
• Reports for duty with professional appearance and dress to standards.
• Champions outstanding service levels amongst the team.
• Strict adherence to all Fairmont and Richey service standards in Bell-person check-in & out policy.
• Provide luggage storage for guests in one of our three storage areas.
• Awareness and acknowledgment of all our AccorLiveLimitless Members

Qualifications :

• Bellperson experience required
• Available to work weekends evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Ability to delegate tasks
• Able to prioritize guest requests depending on urgency of each situation
• Loves dealing with the public
• Proven multi-tasker
• Problem solving / guest resolution skills a must!
• Thrives under pressure
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Good Command of the English language

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling pushing pulling lifting
• Frequent ascending or descending ladders stairs and ramps

Additional Information :

Whats in it for you 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness Sustainability and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates. 

#LI

Remote Work :

No

Employment Type :

Full-time