Join Suncorp Group as aWorkers CompensationClaims Advisor and Make a Meaningful Impact!

Are you ready to be part of a team that makes a real difference in peoples lives Do you have a passion for providing exceptional customer service and driving positive outcomes If so we invite you to join our Perth team on a Permanent Full-Time basis as a Workers Compensation Claims Advisor at Suncorp Group.

Why Suncorp Group At Suncorp Group were more than just a company; were a force for good in the communities we serve. Our Claims teams play a pivotal role in making a positive impact by supporting our customers during their most challenging times and helping them rebuild their lives.

What Youll Be Doing:

As a Claims Advisor at Suncorp Group youll be at the forefront of providing crucial support to our customers. Heres a glimpse of what your role will entail:

• Comprehensive Assessment: Youll obtain and meticulously review medical financial investigative and rehabilitation reports to ensure accurate claim assessment.
• Compliance Champion: Youll ensure that all legislative compliance timeframes are met coupled with ongoing reviews of essential reports.
• Cost-Effective Solutions: Your expertise will help us adopt effective strategies to resolve claims efficiently minimizing costs.
• Optimal Recovery: Youll facilitate early access to suitable rehabilitation enabling injured claimants to achieve the best possible recovery.
• Exceptional Customer Service: Providing top-notch customer service is our priority. Youll be a vital link between the legislative authority employers injured workers brokers and internal teams ensuring timely responses and efficient processing.

What You Bring to the Table:

To succeed in this role and thrive in our team youll need:

• Experience that Counts: Previous experience in workers compensation claims allied health professions sales background or brokers.
• Empathy and Compassion: A genuine sense of compassion and empathy for our customers understanding their unique situations.
• Communication Prowess: Excellent verbal communication skills enabling you to build rapport convey complex information and negotiate effectively with various stakeholders including claimants third-party providers external bodies and internal teams.
• Administrative Skills: Outstanding administrative and written skills leveraging Suncorps technology systems and platforms to effectively manage all aspects of each claim within the framework of State legislation.
• Organisation Skills: An ability to operate effectively and efficiently in a dynamic environment by managing a high volume of tasks and activity through exceptional time management and priority planning strategies.
• Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all your interactions.

What we can offer you

Suncorps employee benefits are designed to support empower and reward our people. Some of our benefits include:

• Competitive Salary Package Performance based incentives
• Flexible Work Arrangements - Up to 50% Work from Home with the rest based out of our office
• Employee discounts and rewards - exclusive offers on more than 400 of Australias large retailers including Myer David Jones Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance AAMI Shannons Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees health and financial wellbeing. This includes discounts on major brand health insurance as well as discounted gym membership plans for our people.

Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here

Our Culture

At Suncorp our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others being courageous and doing the right thing underpins everything we do.

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 04 Jul 2025 AUS Eastern Standard Time
Applications close: 18 Jul 2025 AUS Eastern Standard Time