CSSP Customer Engagement Professional Manager
CSSP Customer Engagement Professional Manager
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1 Vacancy
Job Description
Sentar is proud to be an employee-owned company fostering a culture of empowerment collaboration and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity intelligence analytics and systems engineering. We invite you to join the team where you can build innovate and secure your career.
Sentar is seeking a CSSP Customer Engagement Professional Manager in Adelphi MD or San Antonio TX!
Role Description:
A CSSP Customer Engagement Professional Manager should possess extensive experience in team leadership and management with a strong emphasis on delivering exceptional customer service. This role requires a comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings alongside a keen attention to detail and exceptional communication skills. Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects. Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes. Regularly update and maintain annual documentation agreements and templates to ensure compliance and alignment with subscriber needs. Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services providing accurate guidance and support through the service alignment process. Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment. Oversee the generation of formal support agreements and service quotes for prospective customers ensuring accurate and timely delivery. Guide and monitor the initiation of operational services tracking progress through the automated alignment tool until all services are fully established. Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery. Attend leadership and subscriber briefings generating reports on subscriber alignment status updates and tracking of outstanding funding. Manage data for existing customers and facilitate their annual service renewal process.
Qualifications:
Clearance Level: Secret
Education: Bachelors Degree required (related field preferred)
Experience: Min 6 years
Benefits at Sentar:
Our unique ownership model attracts top talent giving employees the freedom to take initiative and drive meaningful improvements. In addition to cultivating a thriving and inclusive work environment Sentar offers an extensive benefits package designed to support the well-being of employees and their families. Employee ownership is the foundation of our culture promoting participation teamwork and accountability while ensuring long-term financial security and a commitment to excellence.
- Voluntary Medical Dental Vision with Health Savings or Flexible Spending Plan options
- Voluntary Life Critical Illness Accident and Long Term Care insurance options
- Group Term Life Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
- Generous 401(k) match
- Competitive PTO plan that graduates quickly with years of service
- Other leave programs; holiday schedule along with bereavement maternity jury and military duty
- Mental health awareness programs
- Tuition reimbursement
- Professional development reimbursement
- Recognition and Awards programs
If you are not ready to apply for this position submit your resume here to join our talent community. Well keep you updated occasionally on new job opportunities.
Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities
Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.
We want you to build your career at Sentar so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process contact the Recruiting Manager at . Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.
Build Innovate Secure Your Career at Sentar.
Required Experience:
Manager
Employment Type
Full Time
