Q4-Member Enrollment Representative I
Q4-Member Enrollment Representative I
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Job Description
(Hourly Rate: $18.50/hour). *This is a seasonal position.
Purpose of Position: Review and process all incoming forms and document types for CaliforniaChoice using our integrated document management system.
Essential Functions:
Identify the documents and process based on guidelines and standard operating procedures (SOPs)
Responsible for reviewing and processing the following forms:
o Employee Applications
o Web Based Forms
o Any additional forms introduced
Input indexing values into our integrated document management system based on paperwork/email/fax requests received
Maintain working knowledge of all products and systems used for job function (i.e. Pegasus doc-link SharePoint etc.)
Assess and forward all forms and document types above to the appropriate team(s) or department(s) for processing
Meet department standards/expectations for quality and quantity of work
Adhere to all Protected Health Information (PHI) and all Health Insurance Portability and Accountability Act (HIPAA) guidelines
On-site or remote regular attendance and punctuality are essential functions of the job.
Performs other business tasks or functions as assigned
Performs other business tasks or functions as assigned.
Knowledge Skills & Abilities Required:
Ability to adapt to policy and company changes
Ability to retain large quantities of information regarding department and company policies
Computer literate (Windows) word processing skills (MS Word) and data entry skills
Typing at 50 WPM or more
Strong problem-solving written verbal and organizational skills to communicate within an office environment
Must be highly motivated have ability to take initiative be accountable and ability to work in a team-oriented environment
Bilingual preferred
Adhere to all PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines.
Additional Competencies:
Action oriented Approachability Customer Focused Patience Time Management Written Communication
In addition to the KSAs and Additional Competencies listed above there are more competencies related to this position. Please refer to the Individual Contributor Associate competency addendum.
Educational Requirements:
High School Diploma or equivalent required.
Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
