Client Services Associate
Client Services Associate
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Job Description
In this role youll support our Customer Services Managers by coordinating services solving problems and ensuring smooth profitable project execution. Youll be a key link between our team and our clients. This role is perfect for someone whos detail-oriented communicative and ready to make an impact.
Location: Charlotte NC 28216
Pay range: $50000 - $55000
Requirements
- 3 years of client-facing experience or in the field of stormwater environmental services or landscaping is preferred.
- College degree preferred
- Effective communicator both written and verbal
- Proven track record of or in leadership relationship building time management and/or organizational skills
- Ability to manage multiple projects
- Passion for problem solving and working with people
- Previous work experience illustrating a strong work ethic an ability to work well in a team environment independent thought and critical thinking business acumen and an internal motivation to succeed
- Positive attitude and strong work ethic.
Key Responsibilities
- Act as the primary point of contact for client communications tasks and requests on behalf of assigned Customer Services Managers (CSMs) primarily through the CRM system.
- Manage and respond to client inquiries proposals and service needs promptly and professionally.
- Create estimates reports and proposals based on CSM input (notes photos or site reports) once trained.
- Identify and recommend additional service or sales opportunities through maintenance reports and ongoing client interactions.
- Follow up on leads from current clients marketing campaigns events (e.g. trade shows lunch & learns) and other sources to support revenue growth
- Coordinate internal support and organization for assigned CSMs including scheduling site visits organizing events and maintaining ongoing client engagement programs.
- Occasionally attend site visits and perform physical duties such as walking on uneven terrain bending kneeling driving and lifting as needed.
- Demonstrate strong computer proficiency particularly in Excel Word and CRM tools.
- Support the CSM and team with additional tasks as assigned
- Uphold Dragonfly Pond Works core values: Quality Focus Take Ownership and Growth Oriented.
Benefits and Perks
- Health Dental and Vision Insurance
- 401(k) matching
- Life Insurance
- Flexible Spending Accounts
- Paid Time Off & Holiday Pay
- Employee Assistance Program
Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006 Dragonfly has provided routine maintenance and repairs on stormwater devices lakes ponds wetlands and underground facilities.
We are proudly an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race color religion sex sexual orientation gender identity or national origin.
Required Experience:
IC
Employment Type
Full-Time
