Guest Service Representative
Guest Service Representative
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Job Description
Pacifica Hotels and Riviera Beach House in Santa Barbara CA is looking for an outstanding PM part-time Guest Service Representative to join our team. Our Guest Service Representatives are hands-on team-oriented professionals with high standards and are driven to exceed our guests expectations on a daily basis.
Core functions of the position but are not limited to the following:
Maintain a friendly cheerful and courteous demeanor at all times while providing personalized service to hotel guests
Communicate effectively with guests and fellow team members
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
Regularly calculate and/or post monies receipts guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations both in person and over the phone by utilizing PHCs reservation guideline. Accurately and professionally communicate hotel rates and information utilize suggestive selling techniques demonstrate advantages and create value for our guests
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting out-going calls setting wake-up calls and communicating to guests to ensure timely and efficient service.
Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
Process all guest mail messages and faxes by receiving sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Health Benefits Travel Perks & More
Medical Dental and Vision Insurance 401k Vacation and Sick Leave are offered with this position along with a Team Member Travel Program encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay range: $18 to $20/hr.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
