Senior Analyst Card Operations
Senior Analyst Card Operations
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Job Description
At Aspire were more than just a FinTech companywere the leading all-in-one financial operating system built to empower the worlds innovators and entrepreneurs. We are on a mission to reinvent business finance empowering startups and businesses to realise their full potential.
Founded in 2018 Aspire has raised over USD 300M across equity and debt from world-class investors. In 2023 we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent Paypal Ventures LGT Capital Partners Picus Capital and MassMutual Ventures. To power our solutions we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50000 businesses using our suite of products.
Aspire has consistently been recognized for excellence earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 ranked as LinkedIns Top Startup in Singapore and listed on CB Insights Top 100 Global Fintech in 2023 and 2024.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs ex-founders and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurship Join our rapidly growing team to make an impact in the fintech space!
What are we lookingh for :
You are the product expert to customers & internal Aspire teams for our cards program in the US. You help resolve product escalations identify and fill process gaps and drive product improvements with the Tech team.
Cards and card-related payments will be the primary focus area.
Be the PIC for all card-related escalations and provide resolution to internal and external clientsIdentify process gaps and areas of improvement and make an action plan to achieve those goals
- Work closely with account management onboarding and support teams to manage & serve our client base
- Provide feedback create documentation and help train other teams to provide first support to clients
- Help on setting up payment infrastructure support and escalation processes and various other operational SOPs for our new launches in various countries
What makes you a fit :
- You are analytical - You are either an engineer or have a solid track record in a tech company analyzing data sets and making inferences and conclusions. You are comfortable with spreadsheets
- You are a problem solver - You may have never faced a problem before and nobody in the company may have a solution for you but you will take the steps to investigate and find the best solution
- You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you
- You are an outstanding communicator - Your replies are concise and clear. You are able to communicate clearly to customers and internal stakeholders. You are able to write and execute SOPs
- You have done it before - You have previous work experience of at least 2 years in a full-time role working as an analyst
Shift Hours
- We require you to work in India afternoon or night shifts to cover US hours
What we offer
- Uncapped flexible annual leave.
- Hybrid work arrangement.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Flexibility to work from anywhere (for up to 90 days per annum).
- Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
Equal Opportunity Statement
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application you acknowledge that you have read and understood Aspires Data Protection Policy for Employees Freelancers Contractors and Job Applicants(the Policy) and consent to the collection use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection use and disclosure and make an access or correction request in respect of your personal data in accordance with the Policy by emailing .
Required Experience:
Senior IC
Employment Type
Full Time
