6 North Unit Secretary Evenings Faulkner

Site: Brigham and Womens Faulkner Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Position is 40- hours 5 days/week 3-11p; every other weekend and major holidays as needed.

Job Summary

Summary
Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team the Unit Secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to answering unit phones collaborating with health care team members and other departments scheduling patient tests and appointments maintaining all medical records initiating and tracking unit requests coordinating discharges transfers and admissions proactively to assure efficient operation and management of resources on the unit.
Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.

Service
Assists in maintaining a safe environment and intervenes appropriately.
Identifies and/or initiates appropriate follow up for any safety issue.
Ensures patient and family members needs and expectations are met in a timely and caring manner.
Maintains the C.A. R. E. standards with focus on communication appearance and respect.
Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit.
Organizational Ethics
Maintains and promotes the mission and values of the organization.
Maintains confidentiality of all patient information
Respects and supports a culturally diverse staff and patient population.
Utilizes the proper procedures address patient or familys concerns by notifying the Nursing Director/supervisor or Clinical Leader.
Management of Resources
Orders expedites and distributes unit clerical and patient care supplies as directed by the Nursing Director to assure par levels required of efficient operations.
Orders supplies necessary for the unit as described by the Nursing Director through appropriate vendors.
Maintains work area and office equipment in neat and functioning order.
Initiates and tracks appropriate Facilities Bio Med EVS and IT related problems/replacements/ requests or work orders.
Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department.
Assists Nursing Director to manage and facilitate unit projects.
Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or influence unit activities.
Provides back-up coverage for patient transport including escorting discharge patients/families.
Management of Information
Answers coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner. Places pages and phone calls upon request of clinical staff.
Participates in shift-to-shift handoff communication by giving or receiving hand of report to/from the incoming/outgoing unit secretary and charge RN.
Coordinates and notifies appropriate staff regarding all paperwork coming onto the unit including fax referrals.
Maintains all patient medical records per hospital policies and procedures in a neat and orderly manner; properly label each page and file testing results and other information in individual medical records accurately and in a timely manner.
Schedules patient diagnostic tests appointments and consults upon the Provider or RN.
Coordinates logistics of patient discharge including transportation equipment etc.
Performs all other duties as assigned.

Collaborative Interdisciplinary Care
Interacts with all members of health care team to provide interdisciplinary patient family centered care.
Provides clerical support to unit staff as needed.
Floats to other units as requested.
Patient/Family Education
Receives and orients visitors to unit/department in a professional manner projecting a positive public image with use of the C.A.R.E. standards.
Provides all patients and families with basic information for unit operation.

Competency
Maintains compliance with hospital unit secretary specific competencies.
Orients or precepts new personnel as assigned and acts as a resource for other professionals and patients on the unit.

Quality Improvement
Engages in unit specific quality improvement initiatives.
Participates in Quality Improvement Projects and Committees as directed by the Nursing

EducationHigh School Diploma or Equivalent required and Associates Degree preferredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsExperienceExperience in medical customer service setting 1-2 years preferred Knowledge of Medical Terminology preferred Computer knowledge of Microsoft Office stronglyKnowledge Skills and Abilities- Staff adheres to all I C.A.R.E. Standards. - Excellent interpersonal skills to interact effectively with patients visitors and hospital personnel. - The ability to work as a team member promoting a caring and collegial attitude toward fellow employees. - The ability to work under stressful conditions adapting to the changing pace on the unit frequent interruptions emergencies and acutely ill patients. - Ability to work independently with well developed organizational skills in order to prioritize tasks. - Demonstrated verbal and written communication skills to effectively interact with staff through voice mail e-mail etc. - Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team. - Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. - The age of patients on this unit range from Adolescent to Geriatric. - Ability to sit and/or stand for an extended period of time. - Ability to assist lifting and carrying up to 20 lbs. - Ability to assist with the transportation of patients on and off the pod. - Demonstrated customer service skills.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

1133 Centre Street

40

Regular

Evening (United States of America)

Brigham and Womens Faulkner Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework