Sr. Director of Fares Technology
Sr. Director of Fares Technology
Posted on :
05-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The MBTAs Technology Innovation Departments (TID) Senior Director of Fares Technology directs and ensures delivery of the technology and systems that enable the MBTAs pass programs partnerships reduced fares programs and fares data repository ensuring the continued development of a next-generation fare collection system for the MBTA. As the business owner for Fares Technology this role sits at the intersection of riders MBTA stakeholders and TIDs functional teams to generate a vision goals and pool of available funding for TID to deliver against.
Duties and responsibilities:
- The Senior Director of Fares Technology will lead the strategic planning and execution of the design build operation and maintenance of the software data and infrastructure for the digital elements of the MBTAs Fare Revenue department including pass programs partnerships reduced fares programs and fares data repository of the MBTA. The Senior Director of Fares Technology sets the strategic and project roadmap for the software data pipelines infrastructure development of the Fares Technology Program.
- Work with key institutional partners to unlock new opportunities for mass transit growth.
- Develop and implement a long-range vision for MBTA fare programs to expand ridership and support for mass transit within the Greater Boston Area.
- Establish expertise and leads the MBTAs fare programs through the multi-year deployment of MBTAs multiple automated fare collection systems.
- Develop and lead the implementation of key fare technology systems through program roadmaps including scope goals budget timeline and deliverables.
- Prioritize critical path tasks and eliminate potential blockers in all project phases and develop solutions within project constraints to minimize disruptions.
- Execute on projects procurements and vendor management as necessary.
- Present technical updates to internal and external stakeholders on the impact to customer experience fare revenue and sustainable ridership.
- Leverage qualitative and quantitative research to inform MBTA fare policies refine customer communications outreach marketing and drive operational improvements to improve fare experience and collections.
- Direct the research of functional partners into customer pain points and strategic opportunities to guide technical improvements and new product offerings; ensure adherence to program standards such as the user experience and development strategy.
- Ensure clear and consistent documentation of strategic plans program operations and vendor responsibilities that support the MBTAs fare programs.
- Collaborate with leadership and teams across technology innovation and fare revenue departments to align on program efficiencies project design and implementation and engineering standards.
- Define the strategy for the implementation of key technology systems that build internal capacity to modernize data assets and infrastructure expand fare programs and hold fare collection vendors accountable.
- Ensure fare program strategy includes:
- modernization of infrastructure
- data asset identification
- compliant management and governance process
- with a focus on business continuity for the MBTA and riders.
- Create the scaffolding of agile engineering discipline including testing code reviews and documentation to facilitate delivery for Fares Technology programs.
- Coache staff in the agencys vision of fares technology data and software engineering and resolve questions about the engineering discipline.
- Lead development of data architecture and infrastructure in coordination with Engineering IT and Fare Revenue teams.
- Leverage data to make fare policy recommendations craft fare program strategy to analyze vendor and channel performance and ensure vendor compliance.
- Manage the implementation of automated reporting systems and dashboards that streamline fraud detection and vendor compliance workflows reducing investigation time while improving accuracy of identification.
- Be a committed vocal collaborative member of TID Leads and push for TID to do better in any/all dimensions of its work.
- As a member of TIDs leadership team this role is responsible for leading practicing and upholding TIDsworking agreementswhich are essential to the departments success.
- Perform all other duties and projects that may be assigned.
- Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
- Direct a team of fifteen (15) including Deputy Directors Program Managers Project Managers System Administrators Software Engineers Data Engineers and contractors.
- Indirect supervision of employees or contractors who work on products or projects in the program area.
Fares Technology Leadership
Data & Software Engineering Management
Push TID to be Better
Supervision
Minimum requirements and qualifications:
- Ten (10) years of software engineering experience in public sector or education environment.
- Seven (7) years of supervisory managerial and/or program leadership experience.
- Demonstrated vendor management experience for multimillion-dollar contracts.
- Experience with 2 programming languages from the TIOBE top 20 ( with APIs / microservices / Service-Oriented Architecture (SOA).
- Effective organizational analytical confidentiality multi-tasking and time management skills.
- Executive level communication skills.
- A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
- An associate degree from an accredited institution and additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
- A masters degree in a related subject may substitute for two (2) years of general experience.
- A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience
Substitutions Include
Preferred experience:
- Public sector or civic technology team leadership experience.
- Experience developing code as part of an open-source project.
- Experience with Infrastructure-as-Code (IaC).
Job conditions:
- Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries etc. in English.
- Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
- Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
- Ability to provide internal and external customers with courteous and professional experiences.
- Ability to work effectively independently and as part of a diverse workforce team (or supervise if required).
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
- Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
- Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including a physical examination and drug and alcohol screenings.
- Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
- Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting their positions and throughout the duration of their program.
- General Disclaimer:The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
- Application Completion:It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current).Incomplete applications may not be considered.Attachmentsdo notsubstitute for application teamdoes nothave access to existing employee data / history.
- Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
- Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
- Work Eligibility:Although the MBTA is anEqual Opportunity Employerall employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However if you have an unrestricted work authorization or sponsored by a separate entity you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
- Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the interview. In addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
- Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
- On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
- Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
- ADA Accommodations:The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or.
- Diversity Equity and Inclusion:The MBTA is anEqual Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op / Fellow Benefits:Employees taking part in an internship co-op or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on city from which the employee commutes to workat no cost. However no additional benefits are currently offered for interns co-ops or fellows.
Disclaimers and Definitions:
Location:
This role will be hybrid and we will need this person to be local to MA.
Compensation:
$177000 - 195000 annually.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
