Entry-Level IT Help Desk Technician
Entry-Level IT Help Desk Technician
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Job Description
JOB TITLE:Information System Technician
DEPARTMENT:Information Technology
LOCATION:Bismarck ND
JOB STATUS:Non-Exempt
PAY:$20-23/hr based on experience and skills
REPORTS TO:Help Desk Supervisor
DIRECT REPORTS:No
COMPANY OVERVIEW
CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers Company Team Members & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Upper Midwest and Western regions along with parts of the Southwest region. We look forward to having you Hitch on and Prosper with us!
JOB SUMMARY
We are seeking a motivated Entry-Level Information Systems Technician to join our IT Infrastructure team. This role provides an excellent opportunity for someone beginning their career in IT to gain hands-on experience while supporting our organizations technology infrastructure and end users. The ideal candidate will have strong problem-solving skills excellent communication abilities and a passion for helping others with technology issues.
ESSENTIAL JOB DUTIES
- Provide technical support via phone email ticketing systems and some in-person assistance
- Troubleshoot hardware and software issues on computers printers and mobile devices
- Assist with password resets and user account management
- Document support requests in ticketing system
- Perform basic Windows PC maintenance and software installations
- Provide user training on applications and IT policies
JOB SPECIFICATIONS
Skills and Knowledge
- High school diploma or equivalent
- Working knowledge of Windows operating systems and Microsoft Office
- Familiarity with networking concepts and troubleshooting
- Strong communication and customer service skills
- Problem-solving abilities and attention to detail
- Ability to work independently and in a team environment
Preferred Qualifications
- 0-2 years IT support experience
- Experience with ticketing systems
BENEFITS
- Medical Vision Dental Supplemental and Life Insurances available.
- Paid time off paid holidays paid community volunteer time
- 401k retirement plan and quarterly match.
Required Experience:
IC
Employment Type
Full-Time
