Operations Manager, Product Central
Operations Manager, Product Central
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
QVC Group brings innovative products compelling content and unforgettable moments to millions of shoppers worldwide via social platforms streaming apps ecommerce sites and TV channels making every screen a doorway to discovery delight and community.
The Opportunity
Under the direction of the Director the Product Central Operations Manager has core responsibilities to develop implement and assure that all quality of processes productivity financial and service objectives meet or exceed expectations as well as support the sites and Corporate objectives. The leaders responsibility exists for managing and leading the tactical and strategic operation of their function develop and coach their team in meeting departmental goals and objectives (DPOs). This includes goals and objectives related to costs cycle time and quality. Costs and cycle time are effectively controlled through the economical utilization of personnel materials and equipment. Quality goals are achieved through effectively executing the departments standard operating procedures processes methods and delivering accurate and timely product to support Live Show.
Your Impact
Manage the site of a multi-shift 7 day per week variable volume distribution operation quality and operations control including shift scheduling Customer logistics inventory research root cause analysis and to ensure compliance with established departmental and operational procedures and performance goals.
Leads 24 hour per day / 7 day a week Operational team to support the highest level of service and accuracy investigate and resolve inventory problems/issues and process integrity.
Serve as key point of contact for Customers supporting accuracy and integrity in delivering product to Live Show Styling Teams Digital Teams and any other requests related to the business.
Be key connection point in support of the Commerce Platforms team and the Product Central Team.
Ensure real time feedback is provided on audits performed on internal customer orders to ensure an excellent customer experience.
Provide quality feedback to all stakeholders enabling the dialog and commitments that promote a continuous improvement mindset and has a favorable impact on the effectiveness and efficiency of the site through accuracy measurements.
Foster a sense of teamwork and collaboration with the operational stakeholders in an effort to maximize business results performance.
Develop and submit an annual budget plan for Quality and Operational Control departments. Monitors expenses against budgeted costs and provide explanations for variances for all.
Lead staff providing guidance training and motivation as needed to develop staff skills. Hire promote terminate and counsel staff as required with HR or other stakeholders (e.g. Team Member Services). Evaluate staff performance and recommend wage increases/adjustments as needed. Work closely with department supervisory staff to develop and execute a staffing plan to meet productivity and quality goals.
Leads and resolve the most complex problems/issues encountered in the operation. Support site personnel in determining the effectiveness. Research root causes of quality problems and determines how to prevent future occurrences e.g. missing product wrong product. Develop action plans to address problem areas.
Develop methods of improving specific aspects of the operation such as efficiency audit sampling plans quality and productivity. Designs and implements training programs and supporting materials for employee education and development.
Sets the overall tactical and strategic vision at the site maximizing accuracy with a focus on high level customer service and operational excellence.
Lead a multitude of projects to optimize cost of operations while improving quality accuracy and service to customers.
Lead teams in ways to drive a safe working environment for employees and maximize employee engagement throughout and ensures that site maintains a proper health & security environment.
What You Bring
Bachelors Degree in Business Supply Chain required or equivalent experience.
5 years in leading cross-functional and Customer-Facing Teams
5 years in process improvement experience
Six Sigma certified (black belt strongly preferred)
Strong knowledge and experience in budgeting financial management labor planning and optimization.
Ability to drive projects and initiatives to drive cost savings and/or improve service to our customers through network and process improvements in coordination with our Customers (TV E-Commerce Imaging Merchandising etc.)
Subject matter expert in operational controls internal controls auditing process improvement organization and operations flow design.
High performance in engagement leadership culture behavior decisiveness cost awareness customer orientation loyalty sense of responsibility organizational talent and live change
If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!
For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.
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Required Experience:
Manager
Employment Type
Full-Time
