IT Coordinator (Office Based - Surrey)
IT Coordinator (Office Based - Surrey)
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Job Description
About Nteractive
IT Coordinator
Location: Surrey UK. Office Based.
AtNteractive we bring experiences to life. Whether its global events internal communications or transformative campaigns we help some of the worlds biggest brands connect with their people in extraordinary ways. And none of that happens without the right people in the right place at the right time.
We are specialists in the technology sector. We create incredible live brand experiences the sort that really make a difference. Experiential marketing campaigns product launches conferences incentive programmes exhibitions VIP experiences store launches hospitality programmes digital campaigns brand films internal communications programmes and much more.
Were looking for afriendly organised and people-focused IT Coordinatorto join our growing team. This is an office-based role for someone who loves technology thrives on helping others and brings clarity and structure to fast-moving environments.
Location: Surrey UK. Office Based.
AtNteractive we bring experiences to life. Whether its global events internal communications or transformative campaigns we help some of the worlds biggest brands connect with their people in extraordinary ways. And none of that happens without the right people in the right place at the right time.
We are specialists in the technology sector. We create incredible live brand experiences the sort that really make a difference. Experiential marketing campaigns product launches conferences incentive programmes exhibitions VIP experiences store launches hospitality programmes digital campaigns brand films internal communications programmes and much more.
Were looking for afriendly organised and people-focused IT Coordinatorto join our growing team. This is an office-based role for someone who loves technology thrives on helping others and brings clarity and structure to fast-moving environments.
What youll be doing
AsITCoordinatoryoullbe the first point of contact for all things IThelping colleagues face-to-face and remotely to stay connectedproductiveand our help desk set up and decommission devices and ensure the smooth onboarding and offboarding of employees across our global team.
Key responsibilities include:
Key responsibilities include:
- Setting up andmaintaininghardware (Windows and Mac laptops iPhones Android phones) and peripherals
- Providing first-line support via help desk video calls and in person
- Monitoring and triaging help desk tickets in line with SLA and KPIs
- Managing IT asset lifecycle including procurement allocation and decommissioning
- Tracking equipment and software usage to ensure compliance and record accuracy
- Handling onboarding and offboarding processes across the organisation
- Coordinating hardwarelogisticsacross the UKUSand international locations
- Liaising with suppliers and processing IT invoices and orders
- Supporting Microsoft 365 and Entra administration (desirable)
- Creating knowledge base articles and sharing best practices internally
- Supporting the IT and Operations team with licensing and compliance registers
What you will bring
Werelooking for someone who is approachable proactive and dependablesomeone who combines technical capability with excellent communication and customer service skills.
- Proven experience in an IT support or coordination role
- Strong communicationskillsboth written and verbal
- Experience managing help desk ticketing systems and SLAs
- Comfortable supporting users in-person and via video (Teams)
- Experience with IT asset managementprocurementand lifecycle tracking
- Organised efficient and able to manage multiple tasks
- Experience with onboarding/offboarding employees
- A natural problem solver with a helpful and professional approach
- Familiarity with Microsoft 365 Entra and ITSM platforms (desirable)
Why youll love working here
- A genuinely supportive and collaborative culture where people come first
- A hands-on varied role where you can make a real impact
- An inclusive down-to-earth team passionate about quality and innovation
- Opportunities to learn grow and develop within the IT and Operations space
Benefits
- Annual leave 33 days inc. Bank holidays
- Summer Hours
- Pension (5% employee 3% employer)
- Wellbeing & Inclusion Initiatives including access to an EAP
- Enhanced Parental Pay
- Rewards & Recognition incentives
- Volunteering Day
- Private Medical Insurance & Cash Plan
- Generous Talent Referral Scheme
- Life Insurance
- Birthday vouchers
- Eyecare vouchers
Other Requirements
- This role isoffice-basedwe have on-site parking
- Minimum of 25MB download / 2MB upload home broadband speed (if occasional home working is)
If youre passionate about helping people solving problems and keeping tech running smoothly behind the scenes wed love to hear from you.
For further details contact.
About us
We are Experience Architects with an ambition to cultivate client trust and brand value.
We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking andconstantly pushing ahead for ourselves and our clients.
We are specialists in the technology sector. We create incredible live brand experiences the sort that really make a difference. Experiential marketing campaigns product launches conferences incentive programmes exhibitions VIP experiences store launches hospitality programmes digital campaigns brand films internal communications programmes and much more.
We eagerly seek individuals who bring diversity of background experience and thought to create an engaging work environment foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds including BIPOC LatinX LGBTQ women and people with disabilities to apply.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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