Sr. Program Manager, Governance Excellence
Sr. Program Manager, Governance Excellence
Posted on :
05-07-2025
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1 Vacancy
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Job Description
Amazon is seeking an intuitive high-judgment self-motivated and creative professional to join AMZL Learning and Development (L&D) Governance Excellence.
As a Sr. Program Manager youll foster synergistic cross-functional partnership between Operational Excellence and Change Management with acute attention to detail. From creating employee and leader-facing training recommendations about critical policies standards and network changes you will be a key partner to project teams and executives within the the Last Mile business line.
You will evaluate training-related change implementation ensuring alignment with Top 20 organizational goals against Manager Training Gas Tank (MTGT) to lessen cognitive load.
The ideal candidate is vital in gatekeeping approved versus denied training curriculum maintaining stringent quality standards meticulously managing portfolio systems optimizing resource allocation and driving process improvement through project prioritization strategic vision and analytical skills.
Key job responsibilities
- Develop and implement strategies to maximize the return on investment (ROI) for training programs.
- Evaluate and recommend appropriate training modalities (e.g. instructor-led online blended learning) based on learner needs content complexity and organizational goals.
- Collaborate with subject matter experts and instructional designers to develop effective training delivery methods.
- Forecast and plan for future training needs based on organizational growth skill gaps and strategic objectives.
- Develop and implement processes to monitor and report on training capacity utilization and effectiveness.
- Establish and maintain a governance framework for training program lifecycle management.
- Collaborate with cross-functional teams and stakeholders to align training initiatives with organizational needs.
- Conduct regular portfolio reviews and make recommendations for additions modifications or retirements of training programs.
A day in the life
- Act as a strategic advisor to program managers and field operators providing guidance on developing and executing effective training plans for network-level initiatives such as program expansion or process changes.
- Develop and maintain training schedules ensuring timely and proactive dissemination of curriculum to stakeholders throughout the project lifecycle.
About the team
The L&D teams mission is to be the standard for world-class learning and development within AMZL to support Amazons goal of becoming Earths Best Employer. We work backwards from customer needs to develop mechanisms technology and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety quality people and cost metrics within our business.
Through Governance we are strategic thinkers; impactful gatekeepers; communications consultants crisis and risk managers and brand ambassadors focused on delivering communications that build the AMZL reputation from the inside out.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Bachelors degree
- Experience working cross functionally with non-tech teams
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Sr. Program Manager youll foster synergistic cross-functional partnership between Operational Excellence and Change Management with acute attention to detail. From creating employee and leader-facing training recommendations about critical policies standards and network changes you will be a key partner to project teams and executives within the the Last Mile business line.
You will evaluate training-related change implementation ensuring alignment with Top 20 organizational goals against Manager Training Gas Tank (MTGT) to lessen cognitive load.
The ideal candidate is vital in gatekeeping approved versus denied training curriculum maintaining stringent quality standards meticulously managing portfolio systems optimizing resource allocation and driving process improvement through project prioritization strategic vision and analytical skills.
Key job responsibilities
- Develop and implement strategies to maximize the return on investment (ROI) for training programs.
- Evaluate and recommend appropriate training modalities (e.g. instructor-led online blended learning) based on learner needs content complexity and organizational goals.
- Collaborate with subject matter experts and instructional designers to develop effective training delivery methods.
- Forecast and plan for future training needs based on organizational growth skill gaps and strategic objectives.
- Develop and implement processes to monitor and report on training capacity utilization and effectiveness.
- Establish and maintain a governance framework for training program lifecycle management.
- Collaborate with cross-functional teams and stakeholders to align training initiatives with organizational needs.
- Conduct regular portfolio reviews and make recommendations for additions modifications or retirements of training programs.
A day in the life
- Act as a strategic advisor to program managers and field operators providing guidance on developing and executing effective training plans for network-level initiatives such as program expansion or process changes.
- Develop and maintain training schedules ensuring timely and proactive dissemination of curriculum to stakeholders throughout the project lifecycle.
About the team
The L&D teams mission is to be the standard for world-class learning and development within AMZL to support Amazons goal of becoming Earths Best Employer. We work backwards from customer needs to develop mechanisms technology and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety quality people and cost metrics within our business.
Through Governance we are strategic thinkers; impactful gatekeepers; communications consultants crisis and risk managers and brand ambassadors focused on delivering communications that build the AMZL reputation from the inside out.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Bachelors degree
- Experience working cross functionally with non-tech teams
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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