Motor Vehicle Customer Service Representative 2 (PCN 125114
Motor Vehicle Customer Service Representative 2 (PCN 125114
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Job Description
Job Description
- This position is open to Alaska Residents only. Please check ourresidency definitionto determine if you qualify.Effective July 1 2025 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.What You Will Be Doing:
Join our dynamic and fast-paced team at the Division of Motor Vehicles (DMV) where you will play a vital role in providing exceptional public service. As a Motor Vehicle Customer Service Representative II (MVCSR II) you will be responsible for examining and verifying documentation presented for the issuance of various identification documents vehicle titles and registrations.
In this role you will interact directly with the public often explaining policies statutes and regulations to ensure compliance with state laws. Additionally you will conduct road exams to assess applicants ability to safely operate a motor vehicle ensuring they meet state licensing requirements. This requires strong attention to detail sound judgment and the ability to provide clear instructions and feedback.
Success in this position requires excellent communication skills the ability to work efficiently in a high-volume environment and a commitment to delivering outstanding customer service. If you thrive in a fast-paced setting and enjoy helping people this opportunity offers a rewarding career in public service with opportunities for professional growth.
Our Mission Values and Culture:The Division of Motor Vehicles is committed to providing faster friendlier exceptional customer service and being more accessible than ever before. The core values that shape our culture are:
Ability-We improve the lives of Alaskans through accurately and efficiently permitting licensing and reinstating drivers titling vehicles and boats and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
Customer Focused- We navigate the path to yes by engaging with an empathetic mindset adaptive interpersonal skills and a variety of intuitive processes to fully support the need of our diverse communities.
Passionate People- We have a positive attitude the ability to learn and grow are self-motivated service-oriented inquisitive observant and demonstrate accountability and teamwork.
Expertise- SME is ME! We are a solutions-oriented organization of subject matter expertise that provides accurate and efficient services to our communities.
- Champions of Change- We embrace revolutionary innovations to boldly advance DMV solutions into the future
Working with the Alaska DMV offers a rewarding career in public service where you have the opportunity to make a direct impact on your community. Our diverse job duties help develop valuable skills in communication problem-solving and analytical thinking while providing essential services to the people of Alaska. We offer opportunities for career advancement professional development and a supportive work environment that fosters growth. If youre looking for meaningful work in a dynamic and fast-paced setting the Alaska DMV is the perfect place to build your career.
The Working Environment You Can Expect:The Anchorage DMV office is located in the heart of Anchorages mid-town Midtown occupies a buzzing cross-section of Anchorage life. Shopping plazas and eateries line the main roads; tucked-away parks andtrailconnections tie the neighborhood to other parts of town to the east and west.. The office provides essential motor vehicle services to residents and visitors operating in a professional yet welcoming environment.
As part of the Anchorage DMV team you will work in a customer-focused setting that requires strong attention to detail multitasking and effective communication. The role involves assisting the public at the front counter processing identification and vehicle-related transactions conducting road exams and explaining policies and regulations. While most work is performed on-site occasional travel may be required for training or outreach initiatives. This position is ideal for individuals who thrive in a fast-paced environment and take pride in serving their community.
This office operates between the hours of 8:30 am 5:00 pm (with an hour lunch) to the public Monday through Friday with overtime opportunities. The Anchorage DMV is located at 4001 Ingra Street Suite 101 Anchorage AK 99503Who We Are Looking For:
Tobe successful in the position the ideal candidate will possess the following core competencies:
- Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
- Decision Making: Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
- Applies Technology to Tasks: Selects and understands procedures machines or tools that will produce the desired results; identifies or solves problems in machines computers or other technologies as they are related to performing tasks.
Minimum Qualifications
Six months of experience licensing titling and registering motor vehicles maintaining driver records collecting motor vehicle registration taxes and processing license actions required by traffic laws financial responsibility and mandatory insurance laws and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska or the equivalent elsewhere.
OR
Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles which included riding with trainees during practice in common traffic situations.
OR
One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing accounting or cash handling tasks.
Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
Special Note:
A background check of criminal justice information will be conducted upon initial employment.
Possession of a valid Alaska non-commercial driver license is required.Additional Required Information
Please read the below information carefully. This applies to your application submission.
At time of interview please provide the following:
Contact information for three (3) professional references. if not included in your application.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employers name your job title dates of employment and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at: ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit: InformationFor specific information in reference to the position please contact the hiring manager: Kelli Vey Office Manager 2
Required Experience:
Unclear Seniority
Employment Type
Full-Time
