Income Maintenance Caseworker I - Work First Program
Income Maintenance Caseworker I - Work First Program
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This position provides support to HHS clients by handling incoming phone calls and at times clients presenting in-person. This position may have the option for some remote work after training.
The Work First program also known as Temporary Assistance for Needy Families (TANF) is a state initiative aimed at helping families achieve self-sufficiency through various support services. It is primarily focused on providing short-term assistance to parents and caregivers enabling them to secure employment and improve their financial situation.
Purpose of the position:
The purpose of this position is to provide accurate timely and integrated customer service in person or by telephone to customers
across various Health and Human Services programs.
Minimum Education Training and/or Experience (required at time of hire):
Associates degree in Human Services TechnologySocial Services Paralegal Technology Business Administration Secretarial Science or a closely related curriculum and one (1) yearof paraprofessional clerical or other public contact experience which included negotiating interviewing explaining information
gathering and compiling of data analysis of data and/or performance of mathematical or legal tasks; or High school diploma or GED and two (2) years of paraprofessional clerical or other public contact experience which included negotiating interviewing explaining
information gathering and compiling of data analysis of data and/or performance of mathematical or legal tasks; or an equivalentcombination of training and experience.
Additional Training and Experience:
English/Spanish bi-lingual speakers preferred
Essential Functions of the Position:
Answer questions and gather information from new and established customers in support of an application for services or ongoingservices/benefits.
Explain Agency services across a variety of HHS program areas and transfer calls/route customers to appropriate staff within HHSas needed
Gather information from clients through the interview process for the purpose of determining applicant eligibility for Food Nutrition (FNS) benefits.
Process changes to client information for Food & Nutrition (FNS) Medicaid and Work First Family Assistance (WFFA).
Performs other related duties as assigned
Knowledge Skills Abilities:
Knowledge of agency programs and staff.
Knowledge of office practices and procedures and the ability to effectively use various software applications and officeequipment.
Knowledge of HIPAA regulations regarding handling of customers charts and customer-related communications.
Ability to receive people in a courteous caring and professional manner at all times.
Skills in clear communication problem solving and decision making.
Ability to read comprehend and apply rules and regulations and often changing policies and guidelines pertaining toeligibility programs.
Ability to interpret agency policies and procedures to people of varied social economic and educational backgrounds toobtain data for documentation and verification of information needed.
Ability to detect the customers need for other agency services and make appropriate referrals.
Ability to learn the intricacies of numerous forms and procedures related to public assistance programs.
In order to uphold internal pay parity and equity salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected classes. In addition the County expressly prohibits any form of workplace harassment or discrimination.
Employment Type
Full-Time
