Apia Specialist
Apia Specialist
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Job Description
Apia Specialist
Job No: 676563
Adelaide
Permanent Full Time
Insurance
A 3
Were seeking passionate individuals to join our team in Adelaide as an Apia Specialist. Commencing on 6th of August we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference.
As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them.
These roles are permanent full-time roles offering 37.5 hours across Monday Tuesday Wednesday Thursday Friday with a starting window of 7:30am 10:30am.
Additionally you will benefit from a 7-week full-time onsite training program ensuring you are fully equipped for success from day one. Following completion of training and your successful probation review and consultation with your leader you may have the opportunity to work from home however there is a mandatory requirement to work onsite 1 day per week.
What youll do
- Take inbound calls regarding multiple insurance products
- Providing information on the products available and identifying the appropriate policy to meet the customers requirements
- Deliver a seamless customer experience on various insurance products that provide value to our customers
- Achieve customer sales and service targets set for all customer segments
What youll bring
- Exceptional customer service skills either face to face or over the phone
- Ability to connect with customers and lead great conversations to provide the right solutions
- Effective interpersonal and communication skills both written and verbal
- Problem solving and negotiation skills
- Good computer literacy and navigation skills with experience working with multiple systems
- Prior experience in sales or knowledge of the sales process is desirable
Shift & Hours
We are recruiting for the following full-time shift option:
- Shift 1: Mon Tues Wed Thu Fri 37.5 hours start window 7.30am-10.30am (SA)
Start window means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
Training Period
If successful you will embark on a comprehensive 7-week full-time training program to set you up for success. Training is scheduled Monday to Friday from 8.30am 4.30pm commencing Wednesday 6th of August. This will take placer onsite at our Adelaide office.
Work from home requirements
Given the hybrid nature of this role having a suitable at home set up is critical. To be set up successfully you will require the following equipment. Please note whilst we embrace remote work options there will still be a requirement to work onsite.
- Home phone line
- Internet connection
- You will be provided with a company issued Laptop which can plug into the facilities in the office or to use when working from home.
- For work from home purposes you will also need a keyboard mouse and computer screen at home combined with the required cables and/or dock to connect to the laptop.
- Ergonomic set up with desk and chair in a quiet private space.
Chase the sun apply online today
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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