Resident Assistant II 903521

Position: Resident Assistant II #903521

Program: Youth Residential

Department: Youth Services

Reports to: Program Manager

Compensation: $21.00-$27.71 hourly plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am

Schedule: Tuesday-Saturday 3:00pm-11:30pm

Status: 100% Full-Time Non-Exempt Union

Probation: 90 days

Benefits: Medical Dental Vision; also including Life Insurance Long-Term Disability Employee Assistance Program and a 403(b) Retirement Plan

Centers Mission:

Building a world where LGBT people thrive as healthy equal and complete members of society.

DEPARTMENT SUMMARY: The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals clothing support groups a charter high school GED and college prep program an employment preparation training and placement program case management counseling a crisis shelter and a transitional living program (TLP). Our community-based programs include services for youth at-home in school or in systems of care.

JOB SUMMARY: The Resident Assistant provides direct oversight and care to Youth Center members and residents and is responsible for being an after-hours presence for LGBTQ sheltered youth at the Centers Interim Housing programs. This position works with a member/resident population that is currently or formerly experiencing homelessness and has high rates of health mental health and substance-related issues. The ideal candidate is familiar with and has experience with this population.

ESSENTIAL FUNCTIONS:

Follow a framework of care goals and department protocols to ensure member and resident safety provide crisis intervention and de-escalation along a spectrum of intervention techniques.

In partnership with the residential team support case plan goals through regular communication housing search and referrals for education employment health and mental health resources.

Implement philosophy-of-care house rules including housing-first harm-reduction and trauma-informed care principles.

Provide a welcoming presence onsite for members and residents to engage with by answering questions and providing information.

Monitor member and resident access including appropriate entry and departure and oversee residential spaces to safeguard resident care.

Assist with the mediation of conflicts that arise and de-escalate residents who are exhibiting behavior that is inappropriate/anxious/aggressive or may be violating program rules.

Establish and maintain the upkeep and cleanliness of the youth center and residential program and assist residents with maintaining the cleanliness of their living spaces.

Plan and facilitate onsite programming events and social activities for member/resident engagement utilizing a Positive Youth Development framework.

Assist with the assessment of residents experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a resident exhibits behavior that is harmful to self or others.

Contact emergency services (e.g. police ambulance fire department PMRT) in cases of emergency such as a health or mental health crisis fire or presence of unauthorized persons.

Write reports of daily activities and irregularities such as calls to emergency services criminal activity such as property damage and theft presence of unauthorized persons or other unusual occurrences.

Follow alarm procedures and address disturbances in a safe manner calling proper authorities if necessary.

Follow communication protocols to inform appropriate Center staff/departments regarding emergency issues including after-hours Facilities maintenance.

Support the residential team with service documentation and data input into both our internal data base and HMIS.

Gain understanding of resident-specific personal and medical needs to best support residents and create appropriate relationships which promote the residents case plan.

Participate in staff meetings planning meetings and other meetings as needed.

Other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE:

Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.

A passion for the Centers work and its mission to make the world a better place for LGBTQ people.

Minimum 3 years of experience working with youth experiencing homelessness/housing instability foster youth and/or mental illness low-income or individuals experiencing homelessness.

Trained in Motivational Interviewing Crisis Intervention and Mental Health First Aid a plus including willingness to receive training within first 6 months of employment.

Experience with substance abuse case management and crisis intervention.

Ability to implement housing-first harm-reduction trauma-informed care principles.

Effective problem-solving skills and ability to multi-task.

Excellent verbal and written communication skills including strong organizational detail and interpersonal skills.

Self-motivated energetic flexible and the ability to work in a team environment.

Available to work schedules which include evenings overnight weekends and holidays.

Bilingual skills a plus (English/Spanish fluency preferred American Sign Language fluency a plus).

Access to reliable transportation and the ability to be insured.

Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socio-economic backgrounds religions ages English-speaking abilities immigration status and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry religious creed national origin sex sexual orientation gender identity gender expression medical/physical/mental condition pregnancy/childbirth and related medical condition age marital status or veteran status.

The Center has implemented a policy requiring all staff to be fully vaccinated against COVID-19 as a condition of employment subject to applicable federal state and local laws. For more information please contact