Customer Support Specialist
Customer Support Specialist
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$ 45000 - 50000
1 Vacancy
Job Description
Company Overview
AwardSpring is a growing Software as a Service (SaaS) company that partners with colleges and foundations to streamline scholarship management helping students apply for and receive scholarship funds easily while supporting institutions in managing donor relationships and raising funds for future scholarships. Weve just raised a fresh round of investor funding and are investing in expanding our sales team to accelerate our growth.
Job Overview
The Customer Support Specialist delivers responsive empathetic support to AwardSprings usersboth administrators and studentswhile also supporting implementation projects behind the scenes. This role combines front-line customer service with hands-on configuration work during onboarding.
This role is currently fully remote with a preference given to Chicago based candidates who will be able to commute to our West Loop based office for the occasional company event training session and collaboration opportunity.
Key Responsibilities
Customer Support
- Respond to customer inquiries via email chat and phone with clarity and care
- Troubleshoot platform issues and escalate as needed
- Document support cases and contribute to knowledge base articles
- Identify and communicate trends or bugs to internal stakeholders
Implementation Support
Assist the Onboarding team as needed with site setup including configuring applications adjusting workflows and importing or transferring data.
Qualifications
- 02 years in SaaS support or customer service role
- Strong written and verbal communication skills
- Basic technical comfort with web-based platforms and tools like Zendesk or HubSpot
- Willingness to participate in a fast paced high growth environment
- Bachelors degree required
Compensation
- Base Salary: $45000-50000 based on experience
- Annual Bonus Opportunity: 10% of Earnings based on Company Performance
AwardSprings Vision Mission & Values
VISION: To broaden access to educational opportunity.
MISSION: To help scholarship administrators connect donor funds to the students who need them.
VALUES:
- ACTION: Take initiative be accountable and share your knowledge.
- DETERMINATION: Simplify and improve processes overcoming obstacles with creativity and persistence.
- HUMANITY: Show empathy and kindness in every interaction.
- IMPROVEMENT: Strive to grow daily and add value to clients and teammates.
Equal Opportunity Statement
AwardSpring is committed to creating an inclusive and diverse workplace. All employment decisions are based on qualifications merit and business needs. We celebrate diversity and foster a welcoming environment for all team members.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
