Consultant, DB Pension Administration
Consultant, DB Pension Administration
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Job Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical mental and financial health TELUS Health is improving health outcomes for consumers patients healthcare professionals employers and employees.
Join our team and what well accomplish togetherAre you ready to be part of a dedicated and professional team Were looking for someone exceptional to manage DB administration activities for various clients and play a key role in client relationship management. If you bring consultative skills project leadership pension knowledge and a knack for applying best practices this stimulating career is for you.
Why Join Us
With us youll enjoy:
Working with a dynamic team of professionals
Growing through challenging assignments and exciting projects
Career opportunities that foster your professional development
The flexibility of a hybrid work modelworking from home and in the office
A flexible schedule and a comprehensive benefits package
What youll do
In this role youll use your analytical skills daily and thrive in a stimulating environment. Heres what youll do:
Client Relationship Management:
Build and maintain excellent relationships with client contacts
Participate in client meetings as needed
Ensure the team provides top-quality services to clients
Provide clients with relevant information on administrative issues and legislative requirements
Coordinate a full spectrum of DB Admin services including web tools and call center support
Understand clients perspectives and resolve administrative issues efficiently
Maintain open communication lines between clients and the team
Identify and develop new business opportunities with existing clients
Use knowledge of client contracts and services for invoicing purposes
Manage Service Agreements ensuring timely reviews adjustments and renewals
Escalate operational issues to the Service Delivery Manager to find timely solutions
Subject Matter Expertise:
Verify benefit calculations annual statements and relevant reports in line with pension plan rules and legislation
Review annual statements for compliance and consult with clients on custom changes
Prepare membership/payment reconciliations and valuation data resolving any data issues
Participate in system testing and ensure protocols are followed
Identify process improvement initiatives present solutions to stakeholders and implement feasible changes
Continue building industry knowledge through internal training sessions
Lead internal initiatives
Project Management:
Manage daily and year-end functions ensuring resource assignment deliverable compliance and risk mitigation
Lead special projects as required
Collaborate with resources in other departments
Talent Management and Coaching:
Function as a team leader overseeing the work of other team members
Conduct annual performance reviews and provide regular performance feedback
Act as a mentor supporting the growth and development of team members
Conduct training sessions
What you bring
Were looking for an independent detail-oriented and highly organized individual with:
Seven (7) years of related DB Pension Administration experience
Post-secondary education; CEBS or PPAC designation is an asset
Strong knowledge of provincial pension and tax legislation
Highly developed customer service skills
Incisive analytical thinking and attention to detail
Excellent communication project management presentation and negotiation skills
Exceptional collaboration with team members stakeholders and clients
Intermediate to advanced skills with Microsoft Excel and other Microsoft suite products (Outlook Word OneNote)
Experience with pension administration software
Bilingualism (English and French) is an asset
Are you ready to join a team where your expertise and dedication make a difference Were excited to meet you and see how you can contribute to our success!
A bit about us
Were a people-focused customer-first purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities as required during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy as a condition of employment all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team customers and communities is paramount to TELUS. Accordingly we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position it is because the team member will be asked on a regular basis to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Required Experience:
Contract
Employment Type
Full-Time
